Customer Care Representative

JOB SUMMARY

Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Interacting with customers field Inspectors and vendors.

Processing customer requests (assisting customers throughout the installation process)

Processing inspection reports from RFMS to facilitate repairs.

Resolving customer service issues (Scheduling Appointments)

Data entry (RFMS)

Daily email and phone communication with customers field inspectors and product vendors.

General administrative tasks team support and solving service issues.

EDUCATION EXPERIENCE & QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent customer service skills

Strong computer skills (Outlook and phone experience is a plus)

Strong written and verbal communication skills

Proven organizational skills in working with customers and team members

Exceptional attention to detail both in verbal and written forms

Ability to multi-task and manage multiple priorities

Self-motivated results oriented and accountable

High school graduate or some College

General computer knowledge

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit at computer monitor for long periods throughout the day.

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit stoop kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General working conditions

Office environment

May have to meet tight deadlines

OUR BENEFITS

Health Insurance (Medical Prescription Dental and Vision)

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting hiring training promotion compensation and professional development practices without regard to actual or perceived race color religion sex (including pregnancy sexual orientation.