NILS & Service Support Manager

Wollongong - Australia

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Transform Lives Every day! Flexible location in Sydney/Illawarra!

Are you an experienced people leader with business process and project skills in the not-for-profit sector Do you thrive when coaching others developing leaders and fostering positive culture Do you personally resonate with Anglicares Christian vision mission and values

Anglicare is seeking a values-aligned NILS & Service Support Manager to provide senior operational leadership for No Interest Loans (NILS) and service support functions in our Financial Wellbeing & Community division. This role leads and develops NILS staff and operations and provides senior oversight to the overall client journey process systems functions and wrap-around supports for people accessing Financial Wellbeing services. It requires strong not-for-profit business discipline oversight of budgets reporting quality and compliance and both direct and indirect leadership for frontline operations.

About the Role

Lead and manage the NILS team (Sydney and surrounds) fostering a strong positive and high-performing culture open to innovation and change
Coach and develop staff and leaders
Support Regional NSW NILS team fostering cohesion and alignment and overseeing professional practice and contractual reporting (dotted line management) includes occasional regional travel (2-4 times/year)
Oversee processes and contractual reporting for additional minor programs
Drive change lead and participate in projects and foster consistency and effectiveness in business processes across Financial Wellbeing services especially regarding client access journey and experience
Ensure highquality traumainformed service delivery which achieves best possible outcomes for clients and meets all reporting and compliance requirements
Seek and develop funding opportunities set and manage budgets and achieve performance outcomes
Actively contribute to divisional strategy and service design as part of leadership team
Build strong partnerships with community government and funders

About You

Personal alignment with Anglicares Christian vision mission and values
Proven leadership experience in notforprofit or community services
Strong people management and stakeholder engagement skills
Strong communication system and process improvement skills
Experience managing funding reporting and budgets
Passion for financial inclusion and supporting vulnerable communities
Ability to lead change and collaborate across teams
Relevant tertiary qualification (Social Work Community Services Management or similar)
Willing to travel between various locations (flexible work is available around operational requirements)

Why Anglicare

We provide meaningful opportunities and choice both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare youll get the security stability and opportunities that come with a strong well-established organisation thats ready for the future. Youll belong to a community of kind humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge deepen your experience and expertise and shape a rewarding career.

On top of that here are just some of the tangible benefits you will enjoy in a career with us:

Competitive salary package and increase your take-home with salary packaging. Generous travel conditions and car km reimbursed
Ongoing professional development and leadership training to advance your career
Exclusive discounts to over 400 retailers
Worklife balance Part time role
Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

To register your interest for this role please click the Apply button. for more information or confidential conversation contact please contact Kate Taylor on to arrange a time to discuss the role further.

Guided by our Christian mission and values Anglicare is as wonderfully diverse as the customers and communities we support. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages genders abilities and cultural backgrounds.

Application Close Date: March 17 2026

Required Experience:

Manager

Transform Lives Every day! Flexible location in Sydney/Illawarra! Are you an experienced people leader with business process and project skills in the not-for-profit sector Do you thrive when coaching others developing leaders and fostering positive culture Do you personally resonate with Anglicares...