Pediatric Outpatient Clinic Technician Specialist

Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.

Organization:

MCJCHV Rx Services

Job Summary:

Evaluates reimbursement of medications provided to inpatients clinic patients and patients receiving prescriptions through the outpatient pharmacy network. Works with multidisciplinary groups to develop proper procedures and programs to maximize reimbursement. Facilitates process and system improvements to reduce the likelihood of occurrence of loss of reimbursement relating to pharmaceuticals. Assists with maintaining drug and payer data files in the dispensing system. Works with dispensing staff and/or Payor Help Desk staff to troubleshoot issues with medication claims and when needed editing / resubmitting claims in the OP dispensing system.

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Position Highlights

• Assist with call list patients; setting up mail communicating via MHAV messaging answering phones and managing Outpatient Clinic messages.
• Utilize pharmacy software to run test claims on insurance and process refills.
• Utilize knowledge of Patient Assistance Programs (PAP) and Medication Assistance Programs (MAP) to apply when needed.
• Communicate with patients and families about their prescriptions to set up mail delivery or coordinate transfer of prescription.
• Assist clinic team with in-basket messaging and prior authorizations as needed.

Hours/Location

• Monday through Friday rotating shifts between 9:00am and 7:00pm.
• 784 Melrose Ave Nashville TN 37211

Required Qualifications

• Tennessee Board of Pharmacy Technician Registration must be obtained within 90 days of employment.
• PTCB/NHA National Pharmacy Technician Certification is required in order to be considered.
• 2 years relevant work experience.
• Effective communication strong organization skills and self-motivation is a must.

Key Responsibilities

• Clarifies and trends pharmaceutical denials and underpayments of the highest cost drugs and other drugs.
• Utilizes data from finance and pharmacy systems to determine reimbursement rates for pharmaceuticals for various patient care settings.
• Evaluates actual reimbursement compared to defined contractual reimbursement rates for specific drugs/procedures.
• Provides trending on reimbursement and information on areas for focus to maximize reimbursement.
• Maintains data in appropriate database to facilitate evaluation and presentation of data.
• Evaluates data enabling the identification of trends by multiple variables.
• Works with patient accounting finance contracts and pharmacy to develop strategy for improved reimbursement.
• Utilizing data collected defines areas for focus to maximize reimbursement and presents plan to above departments.
• Maintains list of potential opportunities for reimbursement and contracting based on proactive review of data.
• Works collaboratively to develop programs and procedures to maximize reimbursement of pharmaceuticals.
• Facilitates process and system improvements to reduce the likelihood of occurrence of loss of reimbursement relating to pharmaceuticals.
• Works with pharmacy staff and finance to evaluate reimbursement of new drugs and proposes necessary procedures to maximize reimbursement.
• Documents enhanced reimbursement from developed programs and trend success of programs.
• Utilize databases maintained to provide documentation to support the effectiveness of the reimbursement program. Assists with regulatory compliance related to safe medication use with program operational regulatory bodies (JCAHO ASHP state and federal regulations Leapfrog etc.) and institutional policies and procedures.
• Provides written monthly update on activities and financial impact of program to enhance reimbursement.
• Assists billing manager and documents regulatory compliance related to billing of pharmaceuticals and works to correct any variances.
• Works with Patient Assistance Programs (PAP) to include identifying new opportunities document receipt of funds and provide proper adjustment of patient accounting accounts.
• Collaborates with pharmacy finance contracts and patient accounting to identify ongoing opportunities to expand the PAP to reduce drug cost.
• Documents savings from the PAP and provides a monthly report trending the savings from the program.
• Provides recommendations to pharmacy administration for input into hospital contracting for enhanced reimbursement.
• Maintains proper resources and contacts to understand the contractual reimbursement of pharmaceuticals.
• Maintains documentation on any issues with contractual reimbursement including the financial impact for review by pharmacy finance and contracting.
• Contributes to the continuing education of pharmacy on the reimbursement of pharmaceuticals and the contractual trends for reimbursement.
• As permitted by law may receive or transfer oral prescriptions for dispensed medications under the supervision of a pharmacist.

Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.

At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact teams performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Pharmacy Technician - Tennessee

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Graduate of an approved discipline specific program

Vanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.