Specialist CRM Salesforce (mfd)

Mannheim - Germany

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Your role and responsibilities

Prioritize and handle incoming Salesforce-related tickets and user requests
Identify recurring issues develop initial solution proposals and coordinate next steps with the CRM team (CRM Manager and Salesforce Developer)
Create and maintain knowledge articles quick guides and short training videos
Conduct and document user trainings system adjustments as well as the onboarding of new users or new features
Collect and analyze user feedback (e.g. through surveys) and derive initial recommendations for improvements
Manage users and perform basic system configurations (e.g. roles permission sets list views)
Support testing after Salesforce releases or when introducing new functionalities
Perform regular data quality checks (duplicates required fields segmentation)
Collaborate with Sales Marketing Service IT and external implementation partners to understand requirements and translate them into CRM solutions
As you grow in the role you will take ownership of improvement initiatives and actively contribute to the roadmap of our expanding Salesforce platform
Create and maintain standard reports and dashboards

Your profile and qualifications

Understanding of CRM processes in Sales Marketing or Service
Strong Excel skills (e.g. pivot tables basic formulas) and strong analytical thinking
Very good English skills both written and spoken
Excellent communication and coordination skills with stakeholders including the ability to prioritize requirements and translate them into actionable steps
Structured independent working style and enjoyment of collaborating with internal and external teams
12 years of hands-on experience with Salesforce (agency or admin experience is a plus)
Confident handling of core Salesforce features (user management objects fields layouts list views reports dashboards)
Initial experience with simple Salesforce Flows is desirable (e.g. basic record-triggered flows)
Experience with Salesforce data import/export tools is a plus (Data Import Wizard or Data Loader)
High willingness to learn and develop; ideally aiming to grow toward the role of CRM Salesforce Manager (Commercial) (e.g. Admin certification)
Occasional willingness to travel (e.g. for workshops or team meetings)

What we offer

Attractive salary: Competitive renumeration package in line with industry standards
Pension scheme: Contribution to the company pension scheme
Professional development: Opportunities for continuous training and professional development through courses training programs and (language) courses
Work-Life balance: Options for flexible working hours and remote work to support your work-life balance
Intensive onboarding process including a Welcome Day
Modern and global corporate culture: Flat hierarchies promotion of innovative ideas and respectful collaboration in intercultural teams
Benefits and discounts: Access to various employee discounts and special offers as well as the option to lease a job bike
Health: Access to the myEAP advice page (personal support program for family health work and career)

Interested in joining our team Then apply online via our RKW application portal indicating your notice period and salary expectations.

Do you have questions Feel free to contact us anytime at - we look forward to hearing from you!

Required Experience:

Your role and responsibilities Prioritize and handle incoming Salesforce-related tickets and user requestsIdentify recurring issues develop initial solution proposals and coordinate next steps with the CRM team (CRM Manager and Salesforce Developer)Create and maintain knowledge articles quick guides...