Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
As Desktop Support Engineer you will provide advanced technical support for desktop systems applications and peripherals ensuring issues are resolved promptly and efficiently to minimise downtime across the studio.
Covering Eastern Standard Time hours (19:30 04:30 IST) this role will primarily be remote due to the working hours with the potential to evolve into a hybrid position. You will diagnose and troubleshoot hardware and software problems implementing effective solutions to maintain operational continuity and support user productivity.
You will assist end-users with technical queries providing clear guidance and support while configuring and installing desktop systems including operating systems software applications and required updates. Maintaining detailed documentation of support incidents solutions provided and inventory management within the ticketing system will form a key part of your responsibilities.
Working closely with the wider IT team you will contribute to issue resolution and collaborate on projects aimed at improving and securing the overall IT infrastructure. You will also promote a positive approachable and can do department image supporting a collaborative and no-blame working culture.
Key Skills & Experience
- Equivalent professional experience of at least 1 year
- Previous experience working with a Service Desk platform or system
- Experience using authentication and authorisation systems such as Windows Active Directory
- Ability to administer Microsoft Windows and Apple MacOS distributions
- Strong troubleshooting capability across desktop hardware software and peripherals
- Excellent proficiency in the English language
- Strong communication organisational and documentation skills
- Self-motivated and proactive approach to work
- Ability to work through and solve problems logically
- Team-centric working style and promoter of a no blame attitude
- Exposure to the VFX Games or Multimedia industries (desirable)
- Previous experience working remotely with a suitable working environment at home (desirable)
Additional Information :
What happens next
If you think Outpost sounds like a good fit for you or you simply want to chat with someone about the role and our culture get in touch today!
Equal opportunities
At Outpost we believe that our strength lies in our differences. These help us to take different perspectives challenge norms and create a special environment based on mutual respect. Outpost is an equal opportunities employer. Employment with us is based on a persons extraordinary talent and potential. No candidate will receive any less favourable treatment based on their age gender race ethnicity disability sexual preference or any other factor that has no bearing on an individuals ability to perform their job.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
We create stunning visual effects for film and episodic projects. The way we work shapes the work we make.What’s different about Outpost? We believe in making people matter at Outpost. We want to build a creative environment where everyone feels valued, treated with respect and able t ... View more
