Senior Product Manager Account Access & Recovery

Were looking for a Senior Product Manager - Account Access & Recovery to join our growing team in London. This role is a unique opportunity to have an impact on Wises mission grow as a product person and help save millions for our customers around the world.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking. 

Heres how youll be contributing:

• The Account Access & Recovery team is responsible for ensuring all Wise customers can seamlessly set up or access an account without human intervention by managing account access features such as account creation login 2-factor authentication & account recovery flows.  

• You and the team are able to iterate on any aspect of our products across platforms without ever compromising on transparency.

• Your role is to find and iterate on opportunities to grow Wise faster bringing more customers to the revolution. Success is currently measured by tracking the conversion rates of new customers globally across all our products.

• Youll be working closely with Designers Researchers Developers and Analysts and youll enable the team to make informed decisions and inspire the highest standards of execution.

• Youll report to the consumer onboarding product lead whose role is to help you find your own path to having a big impact on the Wise mission.

This role will give you the opportunity to:

• Directly contribute to our mission to make money without borders the new normal you will need to figure out and build solutions so that our customers can move money instantly conveniently transparently and eventually for free

• Build world-class products: The role is a unique opportunity to build innovative state-of-the-art solutions with a global impact.

• Choose your path to impact we believe people are most empowered when they can act autonomously. So rather than telling you what to do youll work with your team to create a vision of your own. Of course you can always gather feedback from smart curious people across Wise but youll have the freedom to make your own calls

• Grow as a leader You will build and inspire your own team but also other teams to contribute to our mission.

• Inspire teams with your ideas knowledge and self-starting attitude 

Qualifications :

• You have a track record of working on complex problems related to topics such as helping customers accessing (Signup Login experiences) and recovering their account and two-factor authentication.   

• You are able to get the team to dream big align on a commonly agreed vision and draw a clear path to get there.

• Customer-focus Youve worked on a product with millions of customers ran surveys or research and interviewed people who used your product. Youre able to define the customer impact of product investments you make.

• You have a track record of delivering excellent user experience on web iOS and Android. You have a strong sense of UX and a strict attention to UI details.

• Youre data-driven You are able to dive into data to identify opportunities and then measure your impact. You prioritise the value you can add to customers and can get the entire company behind you by telling stories with data.

• You have a good understanding of regulations (SCA/PSD2) and can make sure our product remains compliant.

• You have a good technical understanding - help your team prioritise technological investments tech debt reduction bugs and new features.

• Communicating clearly and logically You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues whether in written format or at sprint planning with the team

• Youre not afraid of being a true lead helping your team with hiring learning skills you dont know today to unblock things everywhere needed. You dont stick to a by the book product manager role definition. You get it done

Additional Information :

Were people without borders without judgement or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in. 

Also where and what you studied isnt important to us. If youve got great experience the right skills for the role and youre great at articulating your thinking wed like to hear from you.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time