Global Banking and Markets, Prime Services Client Services, Associate Vice President, Singapore

Our Role:
Global Banking & Markets specifically within Prime Services provides comprehensive client services to sophisticated hedge funds institutional clients and broker-dealers. As an Associate/Vice President you will be a critical strategic partner responsible for managing and cultivating relationships with a designated portfolio of complex clients. This role demands deep product expertise proactive problem-solving and the ability to drive strategic client engagement while ensuring operational excellence risk mitigation and contributing to the firms overall Prime Services strategy. You will work closely with various internal teams to deliver tailored solutions and enhance the client experience.

Key Responsibilities:

• Strategic Client Relationship Management:
  • Serve as the primary point of contact for a designated portfolio of sophisticated institutional clients (eg hedge funds asset managers family offices) fostering long-term partnerships.
  • Proactively engage clients to understand their evolving business needs operational requirements and strategic roadmaps identifying opportunities for service enhancement and deepening relationships.
  • Lead client meetings business reviews and strategic discussions presenting solutions market insights and firm capabilities.
  • Collaborate with Sales Trading and Relationship Managers to onboard new clients seamlessly and expand existing mandates.
• Operational Excellence & Complex Problem Solving:
  • Oversee and drive the resolution of highly complex operational technical and service-related issues across the full suite of Prime Services products (e.g. financing securities lending derivatives clearing synthetic prime reporting margin oversight).
  • Act as a strategic liaison between clients and internal departments (Operations Technology Risk Legal Compliance) to ensure seamless service delivery efficient issue resolution and proactive communication.
  • Drive cross-functional initiatives to streamline workflows enhance the client experience increase straight-through processing (STP) and improve operational efficiency and scalability.
  • Ensure a smooth and efficient start-up process for new accounts coordinating across all relevant internal teams.
• Product & Market Expertise:
  • Possess a deep and comprehensive understanding of Prime Services products global financial markets market structure and the regulatory landscape (e.g. Dodd-Frank EMIR MiFID II Basel III).
  • Provide expert guidance and thought leadership to clients on product capabilities market trends regulatory changes impacting their business and the adoption of new reporting and technology applications.
  • Stay abreast of industry developments competitive offerings and emerging technologies to proactively advise clients and internal stakeholders.
• Risk Management & Compliance:
  • Identify assess and mitigate operational credit and reputational risks associated with client activities and service delivery escalating potential risks to relevant stakeholders at an early stage.
  • Ensure strict adherence to internal policies procedures and all relevant regulatory requirements including performing checks around short sales violations cancel/corrections of trades and aged settlements.
  • Contribute to the development and implementation of robust risk controls and best practices within the client services function.
• Leadership & Strategic Contribution:
  • Contribute to team strategy process improvements and knowledge-sharing initiatives including participating in working group calls with global audiences.
  • Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering client experience and internal efficiencies.

  • Conduct periodic relationship reviews and monitor/manage billing for accuracy.

Basic Requirements:

• Experience:
  • Min. 3 years (for Associate) / 5 years (for VP)of progressive experience in Prime Services Client Services Operations or a related front-office role within a leading investment bank or financial institution.
  • Proven track record of successfully managing and growing complex institutional client relationships.

  • Demonstrated experience with a broad range of prime brokerage products and services including listed equity and fixed income products futures and cleared derivatives.

• Technical Skills:
  • Exceptional understanding of global financial markets instruments and regulatory frameworks relevant to Prime Services.
  • Proficiency in industry-standard platforms and internal systems relevant to prime brokerage operations and client reporting.

  • Strong analytical and quantitative skills with the ability to interpret complex data (e.g. client balance trends market share) and perform root cause analysis to provide actionable insights.

• Soft Skills:
  • Excellent in communication(written and verbal) presentation and interpersonal skills with the ability to engage effectively with senior client stakeholders (CFOs COOs) and internal partners across all levels.
  • Strong problem-solving abilities with a proactive analytical and solution-oriented approach to complex challenges.
  • Ability to work independently manage multiple priorities under pressure and thrive in a fast-paced dynamic environment with minimal supervision.
  • Demonstrated leadership potential with the ability to influence collaborate and drive results across cross-functional and global teams.

  • High degree of accountability action-orientation and focus on outcomes.

Qualifications:

• Bachelors degree in Finance Economics Business or a related quantitative field required; relevant professional certifications (e.g. SFC License) highly preferred.
  • Either Cantonese or Mandarin or Japanese language skills is advantageous. This is to facilitate communication with external stakeholders and respond to clients requests and inquiries in Japan Hong Kong and will be beneficial to help serve as the primary contact to understand the clients business needs and identify opportunities for deepening relationships with clients.

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