Coordinator Enrolment and Fees

Youll lead reviews of enrolment and fee processes identify opportunities to streamline workflows and implement practical improvements that enhance service quality and reduce risk. The role also involves coordinating complex matters across multiple stakeholder groups and ensuring readiness during critical periods such as open enrolment and census dates. 

With responsibility for supervising staff supporting training and building digital capability youll contribute to a culture of improvement and accountability. Youll also provide advice and reporting to senior leaders using data and system insights to inform decisions and improve outcomes. 

This role suits an experienced professional who enjoys both hands-on operational leadership and contributing to longer-term service improvements in a regulated student-focused environment. 

About you

• Substantial experience and demonstrated ability to interpret and apply policies legislation and operational procedures and to translate complex requirements into clear actionable processes. 
• Demonstrated experience supervising staff and supporting team members through change and capability uplift. 
• High-level computer literacy including experience with enterprise systems databases and emerging technologies. 
• Strong analytical problem solving and process review skills with demonstrated ability to identify and implement efficiency improvements. 
• Excellent interpersonal and oral / written communication skills with demonstrated commitment to high quality client service. 

Desirable 

• Experience in tertiary education and financial administration. 

What we can offer

This is a continuing full-time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Salary Range
The full-time equivalent base salary will be HEW Level 7 range $101068 - $109496 per annum 17% superannuation. The total FTE package will be in the range $118249 - $128110 per
annum.

Why Griffith

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits including: 

• High performing supportive team environment 
• Competitive salary and five weeks of annual leave 
• 17% Superannuation 
• Flexible working arrangements including working from home and adaptive hours
• Career development programs and discounted on-site amenities 

Qualifications :

The occupant of this role will hold relevant degree with at least 4 years subsequent relevant experience or an equivalent combination of relevant experience and/or education/training. 

Additional Information :

How to apply
Our University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. 

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter (no more than 2 pages) outlining your suitability for the role (please refer to the advertisement and the Position Description)
• Current curriculum vitae/resume including full contact details

Applicants must have Australian working rights. Sponsorship is not available for this position and successful candidates may be subject to a criminal history check.

For further information specifically about this role please contact Pascal Boucher Senior Manager Student Administration via email:

Closing date: Tuesday 3rd March 2026 at 11:59pm AEST. All applications must be submitted. 

Remote Work :

No

Employment Type :

Full-time