Customer Service Coordinator for the Central and Eastern European Region
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience ensuring customer satisfaction and operational excellence.
Your key Responsibilities:
Customer Interaction & Case Management
- Act as the primary point of contact for customers.
- Receive and log customer calls and service requests in the ERP system.
- Provide clear proactive updates to customers and resolve inquiries promptly.
- Ensure timely escalation to the Technical Support team.
Service Coordination
- Prepare service quotations for spare parts service visits and training.
- Process customer orders and monitor progress through to invoicing.
- Organize and track return shipments ensuring proper documentation.
Cross-Functional Collaboration
- Liaise with internal teams ( Field Service Engineers Tech Support Planning Logistics Supply Chain Finance) to ensure smooth execution of service activities.
Process Compliance & Administration
- Maintain accurate records and documentation in line with internal processes.
- Ensure adherence to company policies and service standards.
- Support continuous improvement initiatives within customer service department
Qualifications :
- Bachelors degree in Business Administration or related field (or equivalent experience).
- Experience: At least 5 years of experience in customer service - preferably in a technical or industrial environment.
- Excellent command of both German and English which is mandatory for the role.
- Strong organizational capabilities paired with effective multitasking.
- Exceptional written and verbal communication skills.
- Proficient in ERP platforms and the full MS Office Suite.
- Customeroriented approach with a sharp eye for detail.
- Solid technical aptitude and willingness to learn new systems.
- Ability to grasp and navigate complex process flows.
Additional Information :
Why work for us:
You will have long-term career opportunities with a globally renowned company and the following:
- Hybrid working policy
- Hospitalization insurance with dental care for you and your family
- Group insurance (life retirement disability)
- Bike lease
- Access to our share purchase program
- Bonus on personal and company performance meal vouchers eco-cheque
- 20 days holiday 6 days ADV per year
- Laptop & mobile
- Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste
- Inclusive company culture that values diversity well-being and strong camaraderie among our teammates
- Global career opportunities with a strong record for promoting internally
- Professional training and development: We are passionate about people and seeing them succeed
- We love innovation a collaborative environment where idea sharing and being creative is encouraged
How to apply
If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence.
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.
