Customer Success Manager APAC

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

The Global Customer Success (GCS) team engages every customer to ensure significant value throughout their Workday journey. With our focus on customer growth and innovation we improve product adoption enhance customer outcomes and secure renewals in partnership with our account teams. GCS creates customer advocates and champions by delivering exceptional business value. We meet each customer where they are leveraging our Workday Community digital capabilities and AI resources to enhance self-serve journeys and deliver personalized success paths.

As part of our regional expansion we are establishing a new Customer Success team based in Kuala Lumpur Malaysia to support customers across APAC. This team will play an important role in scaling our impact and ensuring consistent high-quality customer engagement across the region.

We are looking for motivated individuals who are eager to learn grow and make a meaningful impact as part of our growth journey.

About the Role

The Customer Success Manager (CSM) plays a critical role in the success and execution of the Global Customer Success team at Workday. As a CSM you will ensure the maximum value is derived from our products and services by quantifying the value driving adoption sharing best practices answering business questions identifying opportunities and developing strategic goals and objectives.

You will work alongside a team of high performing diverse CSMs across a regional portfolio of customers. You will deliver a set of foundational engagements at defined points in the customers lifecycle in addition to responding to customer requests and partnering with our internal teams on various customer programs.

About You

You love being the trusted advisor to customers and internal teams delivering upon a customer first experience and helping customers thrive!

3 years of experience in customer facing roles (including Customer Success Consulting implementing or Account Management) that involves issues resolution and escalation management at both the business owner and executive levels.
2 years of proven track record of collaborating with and building strong customer relationships especially at the Executive level. Guiding customers on our strategic IT roadmap to build a long-term relationship with customers to help them achieve their business goals and improve their overall satisfaction rate. You should be comfortable navigating in a sophisticated cross-functional setup across functions including Sales Managing Partners Marketing Customer Support Professional Services and Product Management.

Other Qualifications

Proven understanding of vendors products and services in SaaS enterprise software space.
Thrive in a fast-paced sophisticated product and services sales cycle.
Strong attention to detail and experience with commercial processes and tools including RFP responses project calculation and/or estimation tools and scope description and/or contract documentation.
Strong thinking and problem solving skills and excellent organization time management and communication skills
Fluency in Mandarin is a plus
Ability to travel 20% of the time

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

Required Experience:

Manager

Your work days are brighter here.Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on w...