Director of Rooms DoubleTree by Hilton San Francisco Airport
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Job Location:
Burlingame, CA - USA
Yearly Salary:
$ 98 - 120
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
A Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As Director of Rooms you would be responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct and administer Rooms Division operations to include but not limited to daily operations guest service standards and initiatives product quality inventory management and cost controls merchandising and marketing systems use management budgeting and forecasting department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely friendly and efficient manner
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues systems and procedures to make improvements accordingly
- Recruit interview and train team members
- Facilitate and coordinate marketing initiatives sales site visits and special requests from other departments
The salary range for this role is $98K - $120K/year and is based on applicable and specialized experience and location.
What are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
