Product Support

Role: Product Support Senior Associate

At EY were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Product Support Senior Associate you will play a crucial role in supporting the portfolio of Clients & Industries (C&I) and EYwide technology solutions for the Product Strategy team. Your contributions will ensure that solutions operate as designed and are of high quality. You will assist in successful deployment and manage incidents effectively. This role offers the opportunity to work with a diverse team and make a significant impact on EYs digital engagement strategy.

• Stay abreast of emerging data technologies and trends translating them into businesscentred solutions
• Facilitate the support model and related services to ensure efficient resolution of technology issues
• Collaborate with Product Strategy Product Activation and Data Strategy teams from ideation through adoption
• Present recommendations to stakeholders including C&I Service Line and functional leadership on product usage and enhancements
• Troubleshoot basic to moderately complex product issues with a deep understanding of the product
• Manage and respond to productrelated incidents or outages coordinating with multiple teams for timely resolution
• Develop business support processes for licensing data uploads and related activities
• Measure track and report success criteria and product adoption
• Create and maintain accessible and useful support documentation
• Analyse problems recommend solutions and manage relationships for positive outcomes
• Review and test product upgrades prior to production release
• Adapt to changing work requirements by assimilating and applying new information effectively

• Strong working knowledge of EY IT infrastructure and relevant technologies
• Ability to understand business drivers that determine success
• Understanding of usercentered design user experience and usability
• Familiarity with data privacy data residency and information security requirements
• Project management skills (scope schedule planning time and resources)
• Ability to thrive in change navigate ambiguity and pursue continuous improvement
• Resultsdriven with strong attention to detail
• Strong teamwork and operational efficiency
• Executive presence to influence seniorlevel stakeholders
• Strong business writing and presentation skills

• Passion for technology and a desire to make a positive impact
• Ability to work in a virtual multitimezone environment
• Flexibility to work nonstandard hours when required
• Willingness to travel domestically and internationally as needed
• Bachelors degree or equivalent work experience

At EY we develop futurefocused skills and provide worldclass experiences. Youll work in a flexible environment within a diverse and inclusive culture of globally connected teams.

Ready to shape your future with confidence Apply today.

To help create the best recruitment experience please describe any disabilityrelated adjustments or accommodations you may need.