Product Enablement

DEPARTMENT: Development

Position Location: INDIA

This position emphasizes product enablement release readiness adoption and production support operations—allowing Product Team to focus on strategy and customer impact while ensuring strong execution and real-world success. This role will also lead a team of Business Analysts and Technical Writers driving consistency clarity and operational rigor across the product lifecycle.

Product Enablement & Implementation

• Collaborate with Product Managers business stakeholders and end users to understand requirements identify risks and anticipate adoption challenges.
• Support implementation and rollout of new features by working closely with Product teams and end users.
• Act as an evangelist for ARCHER Connect and new product initiatives promoting value and driving adoption across the organization.
• Guide internal teams through software implementations and go-live activities to ensure successful launches and long-term adoption.
• Provide ongoing support and guidance to users post-implementation to ensure continued success and continuous improvement.

Release Readiness UAT & Feedback

• Coordinate User Acceptance Testing (UAT) activities for product releases ensuring stakeholder participation and timely feedback.
• Partner with Product Owners on roadmap execution and release planning activities.
• Provide continuous feedback to Product teams on onboarding effectiveness user experience gaps and adoption outcomes.
• Ensure documentation workflows and requirements remain aligned with production changes enhancements and defect fixes.

Production Support Operations

• Monitor production support ticket queues daily to identify aging blocked or high-impact issues and proactively drive them to closure.
• Plan facilitate and lead daily production support review meetings capturing decisions ownership and follow-up actions.
• Serve as the primary communication bridge between technical teams and end users for production support issues.
• Communicate resolutions workarounds and root cause explanations in a clear user-friendly manner.
• Identify recurring patterns and systemic issues and partner with Product and Engineering teams to drive long-term fixes.

Stakeholder Partnership & Leadership

• Maintain a strong understanding of the product roadmap and customer problems ARCHER is solving.
• Partner with stakeholders and end users to provide input into prioritization and planning decisions.
• Coordinate with Training Documentation Product and Support teams to ensure enablement materials remain current.
• Provide day-to-day leadership and oversight for Business Analysts and Technical Writers ensuring clarity of priorities expectations and deliverables..
• Support innovation initiatives and the launch of new features and capabilities.

• Bachelor’s degree in computer science Software Engineering or a related field. Master's degree preferred.
• 12 Years working as a Product Operations Manager Product Program Manager Product Manager or similar Experience supporting Product Operations Release Readiness and Product Enablement within a Product Development organization.
• 3 Years of experience in team leadership roles.
• Strong working knowledge of Agile methodologies and tools such as JIRA and Confluence.
• Hands-on experience coordinating User Acceptance Testing (UAT) and go-live activities.
• Experience leading production support operations including ticket triage and cross-functional issue resolution.
• Ability to track and report product adoption user satisfaction and operational KPIs.
• Excellent communication and stakeholder management skills with the ability to translate technical topics into user-friendly language.
• Experience in SQL and Excel for making data driven decisions.
• Excellent facilitation collaboration communication and presentation skills

Preferred

• Agile certifications such as Certified ScrumMaster (CSM) Professional Scrum Master (PSM)
• Product certifications such as Scrum Product Owner (CSPO / PSPO)
• Knowledge of legal financial and accounting domains.
• Excellent planning organizational and time management skills