Lending Servicing Specialist I
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Job Location:
Searcy, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
The Support Specialist I is responsible for providing administrative and operational support to the insurance servicing team. This role involves direct communication with insurance agents assisting internal staff with inquiries and performing routine clerical tasks. Key responsibilities include data entry document imaging and indexing and verifying customer information for accuracy and compliance. The Support Specialist I plays a vital role in maintaining the integrity of loan documentation and ensuring timely resolution of insurance-related issues.
Essential Duties and Responsibilities
Communicate with insurance agents via phone email or fax to request and verify insurance documentation.
Assist loan officers and loan assistants with insurance-related inquiries and requests.
Review and process weekly reports to resolve outstanding insurance exposures.
Investigate and resolve loan-related issues promptly and efficiently.
Ensure compliance with loan policies and procedures maintaining complete and accurate documentation for internal and external audits.
Meet individual performance goals while contributing to team objectives in a collaborative environment.
Demonstrate initiative by setting and achieving goals independently and fostering a positive team spirit.
Ensure all departmental activities comply with applicable laws regulations policies and procedures including completion of required compliance training.
Perform additional duties and responsibilities as assigned by management.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Skills
Ability to read and interpret documents such as procedure manuals general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers clients and other employees in the organization
Education and/or Experience
- HS Diploma/GED or
- 1 year applicable work experience
Computer Skills
- MS Office programs
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
For more than 100 years, Simmons Bank has worked hard to help make our customers’ dreams come true - like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be.
