IT Project Manager ERP Administrator

IT Project Manager / ERP Administrator

(Technical Hands-On Role)

Position Summary

The IT Project Manager / ERP Administrator is a hands-on technically capable leader responsible for delivering technology projects end-to-end while also owning day-to-day administration of the organizations ERP and core operational platforms. This role ensures systems are stable secure well-configured and continuously improvedwhile successfully rolling out new features integrations and workflows to teams across HOA/community operation Key Responsibilities

Project Leadership & Delivery

• Lead project intake scope definition planning execution and closeout for ERP enhancements system implementations integrations automation reporting and upgrades.
• Maintain project plans timelines budgets (as applicable) RAID logs and stakeholder communication.
• Run effective meetings (kickoff weekly status technical work sessions UAT checkpoints go/no-go) and drive accountability.
• Manage change control release readiness and post-go-live stabilization.

ERP Administration & Platform Ownership

• Serve as the primary admin for ERP/core systemsowning configuration business rules workflows templates and operational settings.
• Administer user provisioning role-based access permission structures and periodic access reviews in alignment with IT/security practices.
• Own master data governance and quality (vendors properties/communities GL mappings residents/owners assets where applicable) including imports/exports and validation.
• Coordinate ERP release cycles and vendor updates: assess impact plan testing execute deployments and maintain a change log.

Technical & Operational Enablement

• Translate business needs into requirements user stories acceptance criteria and process flows.
• Partner with finance/accounting and operations to improve processes (approvals purchasing AP/AR workflows work order/service flows reporting).
• Support reporting and analytics: define KPIs validate data accuracy and coordinate BI integrations.
• Troubleshoot production issues coordinate root cause analysis and implement corrective/preventive actions with internal teams and vendors.

Change Management Training & Adoption

• Develop and deliver role-based training to help training department; suggest SOPs as needed quick guides FAQs and release notes.
• Drive adoption through communications pilot programs feedback loops and measurable outcomes.

Vendor & Stakeholder Management

• Manage vendor relationships support tickets/escalations and SLA follow-up.
• Coordinate third-party integrations (payments document management communications identity/SSO) and ensure reliable data flow.

Qualifications (Required)

• 3 years in a blended role delivering business systems (IT Project Management ERP Admin Implementation Lead or Technical PM).
• Experience administering an ERP or similar core operational platform (configuration workflows/business rules permissions/RBAC reporting).
• Strong understanding of operational finance process concepts preferably in a HOA or Property Management Space (AP/AR GL basics approvals purchasing vendor management service/work order workflows).
• Demonstrated success leading cross-functional rollouts: UAT training go-live readiness and post-launch stabilization.
• Strong technical aptitude: data mapping/imports integration fundamentals (APIs/files) environment/release coordination troubleshooting.
• Excellent communication: can translate between leadership operations finance and technical teams.

Nice-to-Have Qualifications

• HOA property management or multi-site operational experience (portfolio reporting property/community structures compliance workflows).
• SQL querying and data validation experience; familiarity with ETL/data migration approaches.
• Experience with BI/reporting tools and modern ticketing/project tools.
• Familiarity with identity/access management (SSO MFA Azure AD/Entra role/group-based permissions).
• Change management experience.
• Certifications: PMP CSM ITIL or ERP vendor certification

What Success Looks Like (90 Days / 612 Months)

First 90 Days

• Builds trust with finance/accounting operations and IT by resolving key pain points and improving communication.
• Establishes a repeatable project intake and prioritization process (clear scoping timelines and owners).
• Documents core ERP workflows roles/permissions top integrations and support runbooks.
• Improves issue response by implementing triage and root cause tracking.

612 Months

• Delivers successful ERP enhancements/integrations with minimal disruption and measurable adoption.
• Reduces manual processes through workflow optimization and automation.
• Improves reporting accuracy and confidence in operational/financial KPIs.
• Establishes strong governance: change control testing discipline access reviews and release management.

Key Performance Indicators (KPIs)

Delivery & Execution

• On-time delivery rate for agreed project milestones (% delivered on schedule)
• Scope stability (change requests per project / % projects delivered within agreed scope)
• Stakeholder satisfaction (post-project survey score)

ERP Stability & Support

• System uptime / availability (where measurable)
• Ticket SLA performance (time to first response; time to resolution)
• Recurring issue reduction (repeat incidents month-over-month; root-cause closure rate)

Adoption & Enablement

• Feature adoption (usage metrics active users workflow completion rates)
• Reduction in workarounds/manual steps (process cycle time improvements)

Data Quality & Controls

• Data error rate in key master data (duplicate vendors invalid GL coding address issues)
• Audit/access review completion (on-time access reviews SoD/permission exceptions resolved)
• Reporting accuracy (reconciled metrics; reduction in reporting disputes)

Working Conditions / Expectations (Optional)

• Hybrid/on-site support as needed.
• Occasional after-hours availability for major deployments/cutovers.