Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
As a Systems Administrator I you will be responsible for the reliability and security of our enduser computing environment across Windows macOS mobile devices warehouse handhelds and supporting endpoint systems. Youll leverage our Endpoint Management platforms (Intune and Jamf) enforce policy and configuration standards support patching and software deployments and keep our device ecosystem stable and well-documented.
Youll work closely with Security Helpdesk Identity and Infrastructure teams to strengthen our endpoint posture and streamline operations. This role demands sharp troubleshooting clear communication and a drive to simplify and scale how we manage devices.
Beyond endpoint management youll also have opportunities to work with our collaboration stacksupporting and improving Teams Amazon Connect and contributing to AWS systems administration where skills and interest align.
What youll do as theSystems Administrator I:
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
Unified Endpoint Management
- Administer and support Intune and Jamf across Windows macOS mobile devices and warehouse handhelds.
- Maintain and improve device policies compliance rules and configuration standards.
- Oversee enrollment health lifecycle settings and deployment readiness for all endpoints.
Patching & Software Deployment
- Lead OS and application patch cycles for Windows and macOS.
- Package and deploy software through Intune and Jamf with a focus on stability and simplicity.
- Act quickly on securitydriven updates and vulnerability remediation.
Automation & Troubleshooting
- Use PowerShell and Bash to automate tasks streamline configurations and resolve complex issues.
- Maintain organized script libraries and look for opportunities to reduce manual workload.
- Serve as an escalation point for advanced endpoint and configuration problems.
Platform & Collaboration Support
- Support and enhance our collaboration stackMicrosoft Teams and Amazon Connectincluding policy/config updates integrations and troubleshooting.
- Contribute to AWS administration (e.g. EC2 IAM S3 monitoring) assist with environment hygiene and automation and help align endpoint needs with cloud services.
- Partner with Infrastructure and App teams on integrations between endpoints Teams Amazon Connect and AWS to improve reliability and user experience.
Documentation & Operational Excellence
- Produce clear runbooks KB articles and operational documentation.
- Use ServiceNow and Azure DevOps to manage work track tasks and keep backlog items moving.
- Partner across Security Helpdesk Identity and Infrastructure to improve processes and strengthen endpoint security.
- Execute on all other duties as assigned.
What you will bring to the team:
- Experience managing Windows and macOS endpoints using modern Endpoint Management platforms such as Intune and Jamf.
- Strong troubleshooting skills across device application and configuration issues with the ability to dig into root causes and drive clear resolutions.
- Working knowledge of PowerShell and Bash with the ability to read modify or write scripts to automate tasks and streamline operations.
- Solid understanding of device security fundamentals including compliance policies configuration baselines identitycentric access and modern management principles.
- Familiarity with Microsoft 365 administration especially Teams policies device impacts and user/service troubleshooting.
- Clear confident communication skills with the ability to collaborate effectively across teams.
- Strong organizational habitsyou document what you build keep work structured in work management systems and drive tasks to completion.
- A processimprovement mindset always looking for ways to simplify standardize and reduce operational load.
Nice to Have
- Experience withAWS services(e.g. EC2 IAM S3 networking monitoring).
- Exposure toAmazon Connectadministration or contactcenter operations.
- Industry certifications (Jamf 100/200; MD102; AZ/SC series; AWS Cloud Practitioner).
- Knowledge of Android/iOS device management nuances or warehouse device workflows.
Qualified candidates can expect a salary range up to $65000
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Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance voluntary accident hospitalization and critical illness insurance options a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones work is more than a job it is an exciting career on a global team that is client centric has a passion for technology embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.