Regional Operations Manager

Job Purpose:

The role is responsible for Mars stock management and outbound operations to ensure accuracy efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations. He will also be key in delivering logistics network optimization ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions Sales and finance and Service providers.

Roles & Responsibilities:

Warehousing & Outbound operation.

• Logistics network optimization

• Stock accuracy reconciliation Full physical and cycle counts to ensure stock accuracy targets are maintained

• Warehouse 3PL management for inbound warehousing & outbound including contracts

SLA and performance management

• Responsible for meeting Mars internal/external audit requirements & actions for

stock management

• Ensure compliance with Mars Global standards for warehousing and transportation

• Ensure compliance with local government authorities

• Manage warehouse and QMP audits to ensure compliance

• Warehouse Capacity management and optimization short and long term

• Warehouse resources management and optimization in assigned regions

• Destruction management and reporting

• Manage order picking and loading for customers

• Manage all outbound operations including deliveries redeliveries and refusals.

• Manage monthly quarterly midyear and year end stock counts and reconciliation.

S&OP

• Input to SMR (Conversion 3PL performance warehouse and transportation KPIs

escalations etc.)

Systems & Processes

• Key user for WMS & Supply Chain Outbound

• Lead testing and delivery of all system CIPs and projects

• Own SOPs for warehousing inbound and outbound including continuous improvement

• Drive efficiency through system and processes CIPs

Conversion & Value Leadership

1. Budget management for warehousing and transportation in owned regions

2. Validate actual spend and provide periodic year end estimates

3. Drive value leadership initiatives across warehousing and transportation

CMOS Management

1. Run CMOS forums in a quality manner as per global guidelines.

2. Responsible for all CMOS forums and audits.

Education & Professional Requirements:

Bachelors degree in business Industrial Engineering or supply chain

Minimum of 3- 5 years experience in supply chain (planning logistics and customer service)

Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel SAP Oracle WMS etc.

Certification in Supply Chain management (CPIM CLTD)

Transportation management (inbound and outbound)

Reverse Logistics

Project Management

Excellent communication skills with good knowledge of written and spoken English

Negotiation skills and customer service management

Experience on projects requiring change management or transformational process and organization behavior changes

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