Integrated Lifestyle Advisor

Organisation: Leicestershire County Council

Work Location: Home/County Hall Leicester Road Glenfield Leicester LE3 8RA

Salary: 26832 - 28146 per annum (pro rata for part-time)

Working Hours: 18.5 Hours

Contract Type: Permanent

Closing Date: 02.03.26

Interview Date(s): Tuesday 24th March 2026

Do you enjoy supporting residents of Leicestershire with information and advice around their needs If so why not consider joining us as an Integrated Lifestyle Advisor.

About the Role

The post holders key role is to undertake telephone triage of referrals which come into the service. The aim is to provide information advice signposting and/or make referrals to multi-agency partners utilising established pathways. This includes referrals relating to a wide range of health and wellbeing themed topics including homelessness prevention.

To receive phone calls from members of the public in relation to several service pathways and to deal with calls efficiently and effectively.

About You

To apply for this post you must:

• NVQ 2 in Business Administration or equivalent relevant qualification or experience
• Experience of liaising with customers/clients via a range of methods
• Experience of working in a customer facing role or environment
• Experience of accurately capturing storing and retrieving information to meet organisational and customer need
• Excellent communication skills both written and verbal
• Able to adapt to dealing with all kinds of customers in order to assist them adequately
• Be competent in using Microsoft Office applications including Word and Excel

In addition we expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussion please contact:

Danny Saines (Operations Manager - Integrated Lifestyles)

Telephone: 0

To contact me via email please click here

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.