Remote After Hours Coordinator

Job Title: After Hours Coordinator

Location: Fully Remote (Company laptop provided)

Pay: $13.75 per Hour

This is a remote position that requires active availability during the following times:

Monday: 5:30pm - 6:30pm and 7:30pm - 9pm

Tuesday: 5:30pm - 6:30pm and 7:30pm - 9pm

Total paid hours: 10 hours bi-weekly

Average workload: 5 - 8 hours bi-weekly

This position is fully remote. However in person training for this position will take place at our home office located in Ann Arbor MI.

Youll be asked to remain available and online during the scheduled time blocks. If there are no active shifts to manage or calls to respond to during a given time period youll still clock in and be paid for your scheduled availability. This ensures reliable coverage for families while providing predictable pay for coordinators.

There is also potential for additional hours during weekday afternoons and weekends when extra coverage is needed. The ideal candidate will have flexibility in the afternoons and weekends to pick up coordinator shifts when needed.

About Safe at Home:

Safe at Home is a backup childcare program proudly serving employees of Ford Motor Company the University of Michigan Michigan State University and Bright Horizons. We provide high-quality reliable in-home child care when families need it most and our Coordinators play a vital role in making that happen.

As an After Hours Coordinator youll ensure caregivers and families are supported with empathy professionalism and timely communication. This is a part-time remote opportunity thats perfect for someone who enjoys helping others thrives in a structured yet flexible environment and values meaningful family-centered work.

What Youll Do

• Respond promptly and kindly to caregiver and family calls texts and emails
• Schedule and confirm shifts using our care management platform (WellSky)
• Support families with empathy clear communication and problem-solving
• Maintain accurate records and documentation for all scheduling activity
• Work collaboratively with the Safe at Home team to ensure a strong fill rate
• Handle challenges calmly and professionally with compassion and care
• Represent Safe at Homes mission and Kennedy Cares Core Values every day:
  Love Others Persevere Be Authentic Pursue Consistent Quality
  
  

What Youll Bring

• Experience in childcare education or customer service (preferred)
• Strong communication and organizational skills
• Empathy reliability and patience when interacting with families and caregivers
• Comfort using technology email and scheduling systems
• A positive proactive mindset and commitment to high-quality care
  
  

What Youll Gain

• Fully remote (perfect for teachers parents or students)
• Ongoing training and leadership support
• Accrued Paid Time Off (PTO)
• Meaningful work that directly supports families in your community
• A warm collaborative team that values compassion and growth
  
  

About Kennedy Care

Safe at Home is a division of Kennedy Care a Michigan-based family care organization that provides high-quality compassionate care to children adults and families across the state. We believe in caring for our employees the same way we care for our clients.

Kennedy Care is committed to providing a workplace free from discrimination or harassment. We expect every member of the Kennedy Care family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring compensating training evaluating performance or terminating are made fairly and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

• Must be at least 18 years of age
• High School Diploma or equivalent
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team