Reservation Agent
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Job Location:
Panama, FL - USA
Monthly Salary:
$ 18 - 20
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Front Desk Reservation & Guest Service Agent
Full-Time Weekends Required 7:00 AM 3:00 PM or 3:00 PM 11:00 PM
We are a family-owned locally operated short-term vacation rental company managing over 950 vacation homes. With an A rating on the Better Business Bureau and a 4.7-star Google rating we pride ourselves on delivering exceptional guest experiences while supporting our homeowners and team like family.
We are currently seeking an experienced Reservation & Guest Service Agent to join our front desk team. If you thrive in a fast-paced environment have a strong attention to detail and are passionate about hospitality wed love to meet you.
Position Overview
As a Front Desk Reservation & Guest Service Agent you will be the first point of contact for our guests both in person and over the phone. You will assist with reservations guest inquiries problem resolution and ensure every guest interaction reflects our high service standards.
Responsibilities
Answer inbound reservation calls and guest inquiries
Assist guests with booking modifying and managing reservations
Provide exceptional customer service before during and after guest stays
Resolve guest concerns professionally and efficiently
Process payments and maintain accurate reservation records
Coordinate with housekeeping and maintenance departments as needed
Maintain strong attention to detail in all communications and bookings
Uphold company policies and service standards
Requirements
Required: Experience in short-term vacation rentals
Minimum 12 years of customer service experience
Strong communication and problem-solving skills
Detail-oriented and highly organized
Ability to multitask in a fast-paced environment
Comfortable working with property management and reservation software
Professional demeanor and positive attitude
Must be able to work weekends (mandatory)
Must be able to pass a background check and drug screening
Schedule
Full-time position
Weekend availability required
Shifts:
7:00 AM 3:00 PM
3:00 PM 11:00 PM
Why Join Us
Stable locally owned company with strong community roots
Manage one of the largest vacation rental portfolios in the area (950 homes)
Supportive team environment
Reputation for excellence (A BBB rating and 4.7 Google rating)
Opportunity to grow within a well-established organization
If you have vacation rental experience and a passion for delivering exceptional guest experiences we encourage you to apply.
Required Experience:
Unclear Seniority
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
Job Opening: Baristas Apply To PositionNow Hiring: Experienced Baristas for Beaches and CreamLocation: Panama City BeachJob Type: Part-Time & Full-Time Available Welcome to Beaches and Cream! We’re launching a brand-new café concept in Panama City Beach — and we’re looking for skilled ... View more
