Medical Information Associate I

Work Schedule

Environmental Conditions

Job Description

Summarized Purpose:
Provides technical and medical information and/or performs intake of adverse events/ product
complaints with quality customer service. Analyzes and researches inquiries and documents interactionsaccording to organizational client and regulatory guidelines. The information provided will be given to alevel in parallel with the individuals expertise experience and training.

Essential functions:

Responds accurately and professionally to technical and medical informationinquiries received via phone email internet or mail in reference topharmaceutical or device products. Processes fulfillments and provides clinicaltrial information or after-hours on call support.
Analyzes callers questions to formulate an accurate and concise responseusing client-approved resources and records inquiries and interactions in theappropriate databases following organizational client and regulatoryguidelines.
Identifies records and triages adverse events and product complaintsaccording to organizational client and regulatory guidelines and providesadditional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and proceduresincluding client products SOPs protocols GCPs and all applicable regulatoryrequirements.
Works with internal and external client contacts to resolve inquiries. Asneeded researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.

Job complexity:

Works on assignments that are moderately difficult requiring judgment inresolving issues or in making recommendations.

Education and Experience:
High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification
Previous experience that provides the knowledge skills and abilities to perform the job (comparable to atleast 4 years) including 1 year of medical or life-sciences experience training or education.
In some cases an equivalency consisting of a combination of appropriate education training
and/or directly related experience will be considered sufficient for an individual to meet the
requirements of the role.

Knowledge Skills and Abilities:
Strong verbal and written communication skills
Strong language skills (comprehension speaking reading and writing)
Strong computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances

Working Conditions and Environment:
Work is performed in an office environment with exposure to electrical office equipment
Constant interaction with clients/associates required
Constant attention to detail-visual mental
Constant multi-tasking
Daily exposure to high pressure intense concentration needed
Rotating shifts may be required
Long varied work hours required occasionally

Physical Requirements:
Frequently stationary for 6-8 hours per day
Repetitive hand movement of both hands with the ability to make fast simple repeated movements
of the fingers hands and wrists
Occasional mobility required
Occasional crouching stooping bending and twisting of upper body and neck.
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop
computer with a maximum lift of 15-20 lbs. or 6-9 kgs.
Ability to access and use a variety of computer software developed both in-house and off-the-shelf
Ability to communicate information and ideas so others will understand; with the ability to listen to
and understand information and ideas presented through spoken words and sentences
May interact with others relating and gathering sensitive information. Interaction includes diverse
groups
Works with guidance or reliance on oral or written instructions from management. May require
periods of intense concentration
Performs a wide range of variable tasks as dictated by variable demands and changing conditions
with little predictability as to the occurrence
Ability to perform under stress
Regular and consistent attendance