Housekeeping Supervisor Full Time Harrah's Gulf Coast

Qualifications:

• Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations.

• Strong written and verbal communications are required.
• Excellent interpersonal customer service team building and problem solving skills are required.
• Computer software knowledge to include Word and Excel is preferred.
• Must demonstrate the ability to lead guide direct develop and motivate people at all levels.
• Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS OSHA etc. guidelines.
• Must be able to speak write read and understand English bilingual helpful (Spanish).
• Must have the ability to calmly handle stressful situations and be willing to work any day any shift.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.

• Inspects guest rooms to ensure the highest cleaning standards are met.

• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
• Interviews applicants and hires qualified candidates.
• Executes and issues notices of disciplinary action.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Attends management meetings.
• Develops teams and its members.
• Motivates employees to provide superior customer service to our guests.
• Monitors job performance daily.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Spends the majority of time interviewing training and selecting employees

• Conducts Performance Reviews

• Makes or recommends wage increases

• Makes or recommends promotions

• Provides for safety and security

• Handles employees complaints or grievances

• Recommends disciplinary action or disciplines employees

• Plans work

• Supervises and monitors work

• Monitors legal compliance with federal state and gaming laws

Physical Mental & Environmental Demands:

• Must be able to perform the physical job duties of line employees in emergency situations.

• Must be able to work independently and with co-workers.

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

• Must be able to speak distinctly and persuasively to others.

• Must be able to stoop bend push pull and carry up to 75 pounds.

• Must be able to maneuver in hotel/casino areas up and down stairs and reach above shoulder level.

• Must have good finger movement and rotating wrist motion.

• Must be able to tolerate cleaning chemicals without developing an allergic reaction.

• Must be able to work in areas containing second hand smoke.

• Must be able to operate equipment including: vacuum cleaners floor machines carpet extractors computer copy machine typewriter mop and broom.