Residences Manager

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

THE MISSION

You are the heartbeat of Mamas residences the one who makes every stay seamless stylish and unforgettable

As our Residences Manager you dont just manage apartments you create homes communities and experiences that leave residents and owners raving . You are the bridge between ownership and operations the strategic leader who ensures the residences run like a well-oiled machine .

You lead and inspire your team and keep everything ticking behind the scenes while keeping Mamas signature energy alive everywhere .

Heres what youll be responsible for:

Homeowner Journey Maestro
Lead and orchestrate the complete homeowner journey from Handover Welcome & Orientation The Art of Living Well Community Seamless Living to Rental Program management (if applicable). Make every moment memorable.
Legendary Service Champion
Set and maintain Mama-level service standards through operational procedures that create the grandest of feelings. Every interaction every detail perfect.
Trusted Advisor & Relationship Builder
Build lasting relationships with homeowners. Be their go-to for all residential needs lifestyle enhancements and advice that makes life effortless and delightful.
Operations & Excellence Commander
Oversee property operations maintenance security concierge housekeeping and amenities ensuring pristine spaces where residents thrive and feel cared for.
Collaboration & Integration Ninja
Work across teams Property & Maintenance Lifestyle & Domestic Services Hospitality Services Community & Communication and Security & Access to deliver seamless integrated experiences.
Financial & Resource Strategist
Manage budgets track performance and optimize resources without ever compromising on excellence or resident satisfaction.
Team Leader & Culture Builder
Lead inspire and develop your team. Foster a culture of excellence charisma and thoughtful service.
Governance & HOA Partner
Coordinate with Homeowners Association management to ensure transparent communication effective governance and community harmony.
Safety & Security Guardian
Implement and monitor protocols to keep residents safe while maintaining a welcoming relaxed environment.
Continuous Improvement Driver
Collect feedback analyze trends and continuously improve services to delight homeowners and maintain a competitive edge.
Community & Lifestyle Ambassador
Represent the residences in the local community delivering authentic destination experiences coordinating events and creating meaningful connections.
Hotel Integration Champion
Work hand-in-hand with the hotel team to champion collaboration enhance service delivery and bring the Mama energy across all touchpoints.

Qualifications :

MADE FOR YOU ONLY IF

You are a senior hospitality professional with a proven track record in residences serviced apartments or luxury long-stay operations
You are hands-on operationally brilliant and strategically minded
You inspire and lead with confidence charisma and authority
You are organized decisive and can juggle multiple priorities without breaking a sweat
You thrive under pressure and turn challenges into opportunities
You know budgets forecasting and operational KPIs like the back of your hand
Pre-opening experience or lifestyle residential exposure is a big bonus

YOUR LITTLE EXTRAS

You make every resident feel special every team member feel empowered
You bring creativity energy and a touch of mischief to leadership
International or multi-property experience Even better
You balance professionalism with fun keeping the team and residents smiling at all times

Additional Information :

Next were sure you know the tune :

First melody: At Mama no AI! We review your application in person and take the time to understand your background.
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang!
Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

Employment Type :

Full-time

THE MISSIONYou are the heartbeat of Mamas residences the one who makes every stay seamless stylish and unforgettable As our Residences Manager you dont just manage apartments you create homes communities and experiences that leave residents and owners raving . You are the bridge between ownershi...

THE MISSION

You are the heartbeat of Mamas residences the one who makes every stay seamless stylish and unforgettable

You lead and inspire your team and keep everything ticking behind the scenes while keeping Mamas signature energy alive everywhere .

Heres what youll be responsible for:

Homeowner Journey Maestro
Lead and orchestrate the complete homeowner journey from Handover Welcome & Orientation The Art of Living Well Community Seamless Living to Rental Program management (if applicable). Make every moment memorable.
Legendary Service Champion
Set and maintain Mama-level service standards through operational procedures that create the grandest of feelings. Every interaction every detail perfect.
Trusted Advisor & Relationship Builder
Build lasting relationships with homeowners. Be their go-to for all residential needs lifestyle enhancements and advice that makes life effortless and delightful.
Operations & Excellence Commander
Oversee property operations maintenance security concierge housekeeping and amenities ensuring pristine spaces where residents thrive and feel cared for.
Collaboration & Integration Ninja
Work across teams Property & Maintenance Lifestyle & Domestic Services Hospitality Services Community & Communication and Security & Access to deliver seamless integrated experiences.
Financial & Resource Strategist
Manage budgets track performance and optimize resources without ever compromising on excellence or resident satisfaction.
Team Leader & Culture Builder
Lead inspire and develop your team. Foster a culture of excellence charisma and thoughtful service.
Governance & HOA Partner
Coordinate with Homeowners Association management to ensure transparent communication effective governance and community harmony.
Safety & Security Guardian
Implement and monitor protocols to keep residents safe while maintaining a welcoming relaxed environment.
Continuous Improvement Driver
Collect feedback analyze trends and continuously improve services to delight homeowners and maintain a competitive edge.
Community & Lifestyle Ambassador
Represent the residences in the local community delivering authentic destination experiences coordinating events and creating meaningful connections.
Hotel Integration Champion
Work hand-in-hand with the hotel team to champion collaboration enhance service delivery and bring the Mama energy across all touchpoints.

Qualifications :

MADE FOR YOU ONLY IF

You are a senior hospitality professional with a proven track record in residences serviced apartments or luxury long-stay operations
You are hands-on operationally brilliant and strategically minded
You inspire and lead with confidence charisma and authority
You are organized decisive and can juggle multiple priorities without breaking a sweat
You thrive under pressure and turn challenges into opportunities
You know budgets forecasting and operational KPIs like the back of your hand
Pre-opening experience or lifestyle residential exposure is a big bonus

YOUR LITTLE EXTRAS

You make every resident feel special every team member feel empowered
You bring creativity energy and a touch of mischief to leadership
International or multi-property experience Even better
You balance professionalism with fun keeping the team and residents smiling at all times

Additional Information :

Next were sure you know the tune :

First melody: At Mama no AI! We review your application in person and take the time to understand your background.
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang!
Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Customer Service
Employee Evaluation
Management Experience
Math
Employment & Labor Law
Sanitation
Leadership Experience
P&L Management
Mentoring
Supervising Experience
Restaurant Management

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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