Night Auditor
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. NH Hotels employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- To be a main point of guest contact during the night hours of operation.
- Monitor late night arrivals ensuring all requests are carried out smoothly. Ensure all reservations are honored or dealt with as quickly and smoothly as possible.
- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Complete the night audit in line with the standards and procedures of the hotel.
- Distribute all required reports to the departments concerned.
- Oversee all the postings from the day shift and correct it where needed.
- Check all the guest balances and confirm that authorized limits cover estimated guest expenses.
- Oversee the method of payment in every guest account and correct it where applicable.
- Check the routing instruction for all guest account and modify where applicable.
- Ensure all the back-up documents for next day departure are ready for review.
- Reconcile outlet banking and summary sheets in each area.
- Submit housekeeping and cleaning requests as required.
- Attend training sessions as required.
HOW YOU CAN SUCCEED IN THIS ROLE
Within NH Hotels the top-performing people who do this job always demonstrate the following attitude:
Working with Others:
- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They act with personal professionalism and integrity at all times
Taking Responsibility:
- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manage their time and pay attention to detail. They know their jobs and are able to work without close supervision.
- They display a positive attitude even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:
- They are committed to meeting and exceeding all performance standards
- They constantly look to develop their own professional skills and abilities
- They perform job tasks in line with established policies and procedures
- They always try to provide a top-quality experience to all our guests.
Qualifications :
Diploma in Hospitality or Equivalent
2 Years Expirience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
