Central Services Agent
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Central Services Agent
At Fairmont Vancouver Airport every guest interaction is an opportunity to create a lasting memory. As a Central Services Agent you are the communication hub of the hotel and a key support to all operational departments. You will manage guest requests reservations quality control internal and external communications and operational systems to ensure a seamless and elevated guest experience.
What you will be doing:
- Provide professional friendly and engaging service at all times
- Process all internal and external calls and ensure follow-up to resolution
- Perform quality control checks on new and modified reservations
- Process email reservations rooming lists and billing documentation
- Manage ALL loyalty member inquiries and reservations
- Handle guest billing inquiries and discrepancies
- Coordinate concierge services including dining transportation and activity bookings
- Monitor shared inboxes and maintain timely responses
- Maintain and monitor ALICE and other operational systems
- Process deposits and third-party authorizations in accordance with SOP
- Input and verify wake-up calls and monitor overnight accuracy
- Run operational reports and support housekeeping discrepancy processes
- Record Lost & Found items in Bounte and coordinate courier shipments as requested
- Maintain full knowledge of emergency procedures and hotel policies
- Collaborate closely with Front Office Housekeeping Engineering Sales and In-Room Dining
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- Previous hotel or guest service experience preferred
- Experience with Opera Cloud or similar PMS is an asset
- Strong computer skills (Microsoft Office required)
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and remain calm in a fast-paced environment
- Highly responsible and dependable
- Fluency in English required; additional languages an asset
- Flexible to work various shifts including occasional overnight shifts
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
