Expression of Interest Customer Experience Representative Talent Pool Hybrid

Expressions of Interest:Join Sydney Waters CustomerContactCentre Talent Pool

• Salary and hours:EA3E$81494.94Super Leave Loading 38-hour week
• Location:Parramatta Squareconvenientlylocatednext totrainsand bus services

Know someone whod be great here

If you have family or friends who you think would be a great fit for these roles please share the link with them and encourage them to apply.

Wereon the hunt for customer champions!

Sydney Water is calling out to passionate Customer Service Representatives who pride themselves on helping people and creating great experiences. Ifyouresolutionfocused empathetic and ready to make a positive impact for our community we want to hear from you!

These roles are initially offered on a 12month temporary basis with the potential to become permanent. Employees also enjoy a rostered day off (RDO) each month. Submit your Expression of Interest and you could be invited to interviews orassessmentsthis is your chanceto become the first point of contact for our customers and play a vital role in supporting our frontline service teams. Even iftheresnot an immediate role available outstanding candidates will secure a spot in our talent pool ready to dive into upcoming opportunities over the next 12 months. The next big opportunity at Sydney Water could be just around the corner!

At Sydney Water our Contact Centre is the front door to our customers and community. Every day we connect with people over the phone helping them find answers resolve issues and feel heard. Our Customer Experience Representatives are at the heart of thisitsyour role to listen closely understand what matters and find solutions that build trust and create a positive experience.

A day in the life

Picture starting your day knowingyoullmake a difference in someones experience with Sydney Water. You might:

• Answer inbound calls whereyoullhelp with everything from billing queries to reporting a fault.
• Use active listening to understand the customers situation and work with them to agree on the best solution.
• Apply your problem-solving skills to deliver first contact resolution wherever possible.
• Captureimportant detailsaccurately and keep our systems up to date.
• Collaborate with your teammates share knowledge andcontribute to a supportive team environment.

This is a role where your ability to stay calm under pressure think quickly and connect with people in a professional yet empathetic way really shines. Every call is your chance to build trust and create a positive customer experience.

Whatwerelooking for

Werekeen to hear from people who haveworked incomplex high-volume contact centre environmentssuch aswater servicesinsurance claims energy telecommunicationsutilities FMCG and/or in this role if you can bring:

• A warm respectful communication style withexcellentlistening skills.
• Strength in questioning and problem-solving to get to the right outcome.
• Ability to guide conversations andask the right questions to get to the best solution.
• Emotional intelligence and empathy especially in challenging conversations.
• Confidence using technology and learning new systems on the go.
• Strong verbal communication skills with great attention to detail.
• A collaborative mindset contributing positively to team culture and workplace outcomes.

Experience in customer service environments known for service excellence is highly valued especially whereyouveneeded to balance complex issues with professionalism and care.

Training and support

Wellset you up for success from day with structured classroom training followed by shadowing experienced colleagues to learn the role in action. As you grow in confidenceyoullcontinue to be supported by our leaders trainers and peers with ongoing development opportunities to help you succeed.

This roleis designed to support your career growth offering clear pathways for you to progressinto senior customer service team leadership or specialist rolesacross the organisationas you develop.

How we work

• Rotating shifts across Monday to Friday(no weekends):
• 8.00am 4.30pm
• 8.30am 5.00pm
• 9.00am 5.30pm
• Hybrid working available after probation and meeting performance note that the first three months of employment are office-based full-time. Hybrid work arrangements will be available thereafter.
• Enjoyan accruedrostered day off (RDO) each month

This recruitment will be used to create a pool of qualified applicants for current and future opportunities within Sydney Water.

Please note as part of the application process you will be asked to undergo background checks which includesemployment reference checksa criminal history check and a medical assessment either online or in person.

You must be anAustralian CitizenorPermanent Residentat the time ofsubmittingyour application to be considered for this role.

Dive into Our Great Benefits:

• Competitive Remuneration:Wellensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration supporting our teams productivity and well-being
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the drivers seat of your financial future with our novated lease options.

Closing Date:Monday 16thof March 2026 12:00AMmidnight AEST

Pleaseadvise ifyou require any adjustments to activelyparticipatein the application and recruitment process.

For any further information please contact

Working at Sydney Water

At Sydney Water we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers quality of life and safeguarding Sydneys future. We see the world is changing so we are changing too.

Our vision is to create better lives through world-class services and we believe that starts with our people. Our people and their jobs are as diverse as the communities we diverse skills mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydneyremainsone of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds including First Nations people LGBTQIA people with disability people with caring responsibilities people from culturally and linguistically diverse backgrounds and veterans.

As part of the application process Sydney Water will be collecting your personal information to assess your suitability for the will also use your personal information toestablisha LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collectedin accordance withLiveHiresTermsand SydneyWatersPrivacy Collection Statement Job Application.

Please see the position description for the roles full accountabilities.