Customer Engagement Specialist Denver, CO Remote

The Customer Engagement Specialist (CES) is a front-line outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling relationship re-engagement and lead qualification serving as a critical pipeline engine for the sales organization.

Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest qualify opportunities and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up demonstrations and closure.

Location: Although remote applicant must reside in Denver.

About the Pay: $70-80K salary however there is the potential to earn up to $100-$120K in total compensation

Position Impact

The Customer Engagement Specialist is the engine of the sales pipeline driving new conversations identifying qualified opportunities and fueling growth across the region. This role requires persistence energy and professionalism to ensure every potential customer has an outstanding first impression of the brand. The CES role is for one wo cold calls in the field performing outside sales turning over a qualified lead to sales in that area.

Key Responsibilities:

Outbound Prospecting & Engagement

• Conduct high-volume outbound calls to new business prospects including physicians Medspa and aesthetic practices
• Re-engage existing system owners to identify expansion upgrade or replacement through open house staffing opportunities
• Introduce the companys aesthetic technology portfolio at a high level and assess interest and timing
• Navigate gatekeepers and engage decision-makers professionally and confidently

Lead Qualification & Handoff

• Qualify leads based on established criteria (practice type decision-maker access timing budget and intent)
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
• Ensure timely and clean handoff to maximize conversion rates and rep productivity

Pipeline Support & Activity Management

• Maintain consistent outbound activity levels aligned with performance expectations
• Track follow-up cadence and engagement history to ensure no opportunity is missed
• Collaborate with sales leadership to refine messaging targeting and qualification standards

Qualifications

• Bachelors degree (recommended but not required) or equivalent professional experience in sales marketing or customer engagement
• 23 years of experience in a sales inside sales or call center role (medical device or technology sales preferred)
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport
• Self-motivated goal-oriented and resilient under pressure
• Excellent organization and time-management skills

Preferred

• Experience with Salesforce CRM or similar platforms preferred
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods

Apply today!