Customer Excellence Coordinator (fixed term contract)

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

At Fresenius Medical Care we are the global leader in kidney care dedicated to improving the lives of patients living with chronic kidney disease. Our mission is to deliver high-quality innovative products services and care that support patients throughout their entire healthcare journey. Guided by our visionCreating a future worth living. For patients. Worldwide. Every day.we operate with purpose and compassion supported by a diverse team of over 125000 employees around the world.

Within our Care Enablement segment we develop and supply life-sustaining medical products digital health solutions and therapies that empower clinical teams and improve patient outcomes. We are also driving transformation through our FME Reignite strategy which focuses on innovation efficiency and sustainable growth. Our values are the foundation of our culture:

We Care for our patients each other and our communities.

We Connect across teams and borders to deliver excellence together.

We Commit to doing things the right waygrowing with purpose and leading kidney care with integrity and innovation.

Global Commercial a key sub-function within Care Enablement plays a vital role in advancing Fresenius Medical Cares mission to improve the lives of patients with chronic kidney disease. The team brings together Sales Marketing Global Sales Excellence and Global Technical Operations working collaboratively to deliver high-quality medical devices technical services and impactful commercial strategies across global markets.

We are looking for a Customer Excellence Coordinator who can support the Customer Excellence department ina 12-month employment while we update our SAP system.

You will be part of a strong culture with 24 talented colleagues who look forward to welcoming you.

Your tasks

Handle telephone and electronic order reception from patients

Follow-up on daily orders inbound and outbound

Answer inquiries from hospitals patients and technicians via telephone and email

Handle return orders and credit

Pack / ship HD & PD equipment and loan equipment

Work with GDP (Good Distribution Practice) related tasks

You will have a broad contact surface with among others healthcarestaffand home patientson a daily basis. Therefore it is important that you can familiarize yourself with this world and that you as a person show understandingcalmnessand patience.

Your profile

several years of experience with customer service and thrive on having contact with many different peopleduring the course ofa day

a professional attitude that isdemonstratedbya high levelof quality and a result and patient-oriented working style; an empathetic approach to patients and partners and you are passionate about helping others

very detail-oriented as you will be handling orders for products for vital treatments

good IT skills in SAP preferably the sales and delivery module

knowledge of GDP (Good Distribution Practice)

good prioritization and coordination skills and is good at keeping an overview

prepared for a day-to-day life where your work tasks must occasionally be reprioritized at short notice

fluent in speaking and writing inSwedishand English

It is important that you are a team player and have a can-do attitude but also that you can work independently. You have a high drive and thrive in a dynamic everyday life. At FME no two days are the same. We have many deadlines and a high work pace so it is important that you can keep an overview and thrive working under pressure. We are also part of a Nordic Hub that includes Sweden Finland and Denmark and we work closely with the Commercial Services departments in these countries.

We offer

FME is the worlds largest provider of products and services for the treatment of chronic and acute renal failure and immunotherapy. FME produces dialysis equipment for hospitalsand alsosupplies topatientsinhome treatment.

We have a flat organizational structure and high demands are placed on the independence of the individual employee. The environment is characterized by an opensocialand unique culture.

You will have a versatile and exciting everyday life in an international company that gives you the opportunity to influence what affects your everyday life. We offer atemporatyfull-time position with an attractive salary pension as well as a committed staff association that organizes social events several times a year.

Required Experience:

We Care for our patients each other and our communities.

We Connect across teams and borders to deliver excellence together.

We Commit to doing things the right waygrowing with purpose and leading kidney care with integrity and innovation.