CIF Services Specialist I

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

The CIF Services Specialist I as a member of the Deposit Operations Team that supports the processing for all banks transaction channels is responsible for performing a wide variety of bank operational duties in a high-volume deadline driven environment. The CIF Services Specialist I serves as a resource agent for all deposit operational areas and assisting in the verification of processes and applications.

Essential Duties and Responsibilities:

• Analyze new account documents for accuracy.
• Remove CIF and/ or Account alert message when support documentation is verified.
• Complete file maintenance after verification.
• Maintain 3-day Service Level Agreement with Synergy document indexing.
• Maintain detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws regulations policies and procedures as applicable to this position including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Skills

• Complete assigned tasks efficiently.
• Operate in a team environment to accomplish shared goals.
• Solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Analyze and interpret documents such as procedures manuals general business correspondence and/or journals or government regulations.
• Create simple correspondence to be communicated through electronic channels.
• Maintain effective interpersonal relationships with management and team members.
• Prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Education and/ or Experience

• High school diploma or its equivalent is required and
• Two years of related banking operations and/or customer service experience preferred.

Computer Skills

• Microsoft Office programs proficiency preferred.

Other Qualifications (including physical requirements)

• Basic knowledge of the Core system preferred.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication Customer Service Bank Products and Services and data entry

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.