Core Systems Analyst Support Chubbuck or Meridian

The Core Systems Analyst Support role provides dayâtoâday operational stability for the Credit Unions core banking ecosystem with an emphasis on Fiserv DNA batch cycles Automic workload automation monitoring and production validation. The role triages overnight alerts executes endâofâday checks validates statement and notice cycles coordinates tickets and service requests and supports analysts by ensuring consistent best practices and reliable processing. The position helps ensure highâquality riskâaware execution that meets Idaho Central Credit Unions business objectives and minimizes negative impact to members and internal users.

Duties and Responsibilities

• Daily production validation & handâoffs: Review and triage overnight onâcall alerts capture handâoff notes and route actionable items to the Automation and Core Analyst teams to ensure timely resolution.
• Automic dashboard monitoring: Work daily cards on the Automic dashboard; clean up aborted jobs; identify root causes for blocked/waiting jobs; and assign or reâqueue runs per procedure.
• Batch/job control: Monitor core processing windows (EOD/EOM holiday schedules special cycles) and confirm prerequisite jobs dependencies and critical path completion; escalate exceptions according to runâbook.
• Statement and notice cycle validation: Verify statement/notice generation counts and outputs; reconcile to expected volumes; confirm delivery readiness; and document variances and remediation steps.
• Ticket coordination & SLAs: Intake triage and assign tickets on the GI board; monitor team inbox queues; track SLA timers; and follow up to unblock throughput so analysts can focus on technical improvements.
• Core configuration & controls (support scope): Assist with configuration changes in nonâprod environments under analyst direction; perform smoke tests; capture evidence for change management; and maintain runâbooks and SOPs.
• Quality & release support: Execute test cases associated with maintenance windows upgrades and patches; isolate replicate and report defects; verify fixes; and provide feedback to internal teams and vendors.
• Audit & compliance tasks: Conduct routine system checks log reviews and evidence collection to ensure adherence to policies procedures and regulatory requirements; maintain secure handling of member and system data.
• Reporting & documentation: Produce daily status summaries (jobs completed exceptions tickets) maintain dashboards/scorecards and update operational documentation and playbooks.
• Crossâteam/vendor coordination: Collaborate with Credit Union teams and thirdâparty vendors (e.g. Fiserv Broadcom/CA) to resolve production issues promptly and to improve process reliability.
• Other duties as assigned.

Qualifications

• Education/Experience: Bachelors degree preferred in Computer Science Information Systems or related fieldor equivalent experience in core banking operations or workload automation support.
• Core platform knowledge: Familiarity with Fiserv DNA processing cycles interfaces and extracts; understanding of Automic (Broadcom/CA) job scheduling concepts (workflows calendars dependencies and error handling).
• Technical skills: SQL basics (preferred) (querying logs/data for validation) scripting fundamentals (PowerShell Bash) and Windows/Linux operational comfort; exposure to job/queue monitoring tools log analysis and incident/ticket systems (e.g. Jira/Service Desk GI board).
• Operational strengths: Background supporting 24x7 production operations in highâavailability environments; strong attention to detail; ability to follow and improve standardized procedures; and willingness to work outside normal business hours including early mornings or afterâhours windows.
• Communication & collaboration: Excellent written and verbal communication; ability to coordinate across teams vendors and management; and to document clear handâoffs and action plans.
• Confidentiality & compliance: Ability to maintain confidentiality of Credit Union and member records and comply with the Bank Secrecy Act and USA PATRIOT Act as implemented by Idaho Central Credit Union.
• Experience: 5 years using the Fiserv DNA interface (interfaces/extracts dependency validation and operational support).
• Own firstâpass success KPIs for EOD/EOM processing; publish weekly dashboards and monthly variance analysis.
• Authorize and execute documented standard changes in Automic/DNA (restart chains dependency resets parameter updates within preâapproved ranges) and coordinate rollbacks.
• Lead RCAs for recurring exceptions; implement corrective actions and track outcomes.
• Primary liaison with vendors (Fiserv Broadcom/CA) for lowâtoâmid impact incidents; negotiate timelines and validations.

Performance Standard

Maintain a high level of professionalism and reliability in daily operations. Demonstrate strong analytical problemâsolving and rootâcause skills; work effectively on multiple timeâcritical tasks; and communicate confidently at multiple levels of the organization. Proactively identify opportunities to reduce exceptions and improve firstâpass success in batch processing.

Physical Requirements

• Perform tasks requiring manual dexterity (e.g. processing documentation filing typing).
• Sit for extended periods of time.
• Lift 2040 pounds of applicable supplies.
• Repetitive motion using wrists hands and fingers; ability to operate standard office equipment.

This role offers benefits including:

• Competitive Pay
• Medical Dental & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• And More

The above statements reflect the general details necessary to describe the essential functions of the job and should not be construed as a detailed description of all work requirements inherent to the role. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer.

Required Experience:

IC