Receptionist Full Time Position

Join Our Global Family at RIU Hotels & Resorts!

Be part of the RIU Plaza London team!

RIU Plaza London Victoria and RIU Plaza London The Westminster have quickly become key players in the UK hospitality scene offering exceptional service in the heart of London. As part of RIU Hotels & Resorts which operates more than 100 hotels in over 20 countries our four-star hotels feature stylish rooms and prime locations.

If you are ready to take your career to the next level explore our exciting opportunities at RIU Plaza London Victoria and RIU Plaza London The Westminster.

Position: Receptionist

Department: Front Office

Location: RIU Plaza London Victoria (1 Neathouse Place London SW1V 1LH) or RIU Plaza London the Westminster (30 John Islip Street London SW1P 4DD)

About the Role

This is a unique opportunity to join RIU Plaza London team as a this role your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests handling check-in and check-out procedures managing reservations and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.

What Youll Do

• Assisting guests with check-in and check-out procedures ensuring a smooth and efficient process.

• Handle guest inquiries requests and complaints in a timely and professional manner ensuring guests satisfaction is always reached.

• Maintaining accurate and up-to-date guests records and reports.

• Collaborating with other hotel departments such as housekeeping and maintenance to ensure a seamless guest experience is delivered.

What Were Looking For

• Friendly professional and highly organized individual

• Strong verbal and written communication skills

• A proactive team-oriented attitude

Compensation & Benefits

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:

• Gross salary: 29707

• Annual leave: 28 days per year (Including public holidays).

• Birthday is for celebrating so have the day off on us!

• Free meals while on duty.

• Pension Scheme.

• Comprehensive training and development programs to enhance your skills and foster professional growth.

• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts allowing you to explore and experience our exceptional properties worldwide.
  

Why RIU Hotels & Resorts

• Your Growth is Our Priority: At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.

• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.

• Rewarding Your Commitment: Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.

By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.