Retail Incharge SaltLake Kolkata

Kolkata - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Retail

Job Summary

JOB DESCRIPTION
Role	RI	Band : 1	Level: 3
Designation Title	Relationship Incharge
Reporting to	ASM
Location	Saltlake Kolkata
Role Overview	The Relationship Incharge is responsible for generating revenue for the retail outlet by increasing footfall by handling inbound and outbound calls and walk-ins and also ensuring proper upkeep of the retail outlet.
Skills and Competencies	Responsible to build excellent customer relationship. Ensure profile completeness of registered customers. Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements. Ensure customer retention and renewal of membership by providing effective customer support services Responsible for the upkeep of the retail infrastructure Handling sales cash as per process andgenerating Payinslips on receipt of payments anduploading the challan on the retail interface to support reconciliations Maintaininginternallogisticsand providing timely details ofpettycashto theHeadOffice. Complying with corporate governance norms and ensuring all documents are updated for audit. Ensuring timely opening and closing of the outlet; keeping it operational during functional hours and managing retail operations in the absence of the Relationship Manager. Pleasing personality excellent verbal communication telephone etiquette fluency in the regional language selling and telemarketing skills listening skills and service orientation. Ability to understand the client requirements and sell the best suited package to them. Adopt in MS Office and basic computer knowledge
Education & Experience	Graduate in any specialization with a minimum of 2 years prior experience in B2C Sales and Customer Service.
Selection Process	Candidates meeting all the required criteria will be intimated by HR on the interviews - Interview by ASM State head (indicative process)

JOB DESCRIPTIONRoleRIBand : 1Level: 3Designation TitleRelationship InchargeReporting toASMLocationSaltlake KolkataRole OverviewThe Relationship Incharge is responsible for generating revenue for the retail outlet by increasing footfall by handling inbound and outbound calls and walk-ins and also ens...