Customer Success Associate Depositions
Share
Job Location:
Salt Lake, UT - USA
Monthly Salary:
$ 72000 - 82000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth Filevine brings together data documents workflows and teams into one unified platformwhere modern legal work happens with clarity and consistency.
Powered by LOIS the Legal Operating Intelligence System Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads understands and reasons across your data to surface insight automate complexity and give professionals the clarity and confidence to see more know more and do more. Fueled by a team of exceptional collaborators and innovators Filevines rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About the Role
The Customer Success Associate is responsible for ensuring customers realize ongoing value from Depositions by Filevine. This role focuses on adoption retention and long-term customer satisfaction by proactively supporting clients throughout their lifecycle.
Youll work closely with Deposition Ops Sales Implementation Marketing and Product teams to monitor customer health support go-to-market initiatives deliver insights through reporting and reviews and help educate customers on best practices. This is an ideal role for someone who enjoys relationship-building and helping customers succeed at scale.
What Youll Own
- Customer Retention & Adoption: Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine. Monitor customer health metrics and usage trends to identify risks opportunities and expansion signals. Assist in forecasting retention and growth through accurate health scoring and reporting
- Customer Insights & Reporting: Prepare and support business reviews by gathering usage data outcomes and operational insights. Create and maintain enterprise-level reporting to help customers understand value and ROI. Surface customer feedback and trends to internal teams to inform product improvements
- Go-to-Market & Cross-Functional Support: Partner with Sales Implementation and Marketing teams to support go-to-market initiatives and customer handoffs. Assist with expansion motions and customer advocacy efforts. Help ensure a seamless customer experience across the post-sale journey
- Customer Education & Enablement: Support customer education through training materials documentation and best-practice resources. Assist in onboarding reinforcement feature adoption campaigns and ongoing enablement initiatives. Help customers understand and adopt new features and enhancements
Who You Are
- 2 years of experience in Customer Success Account Management or a related client-facing role
- Strong communication skills with the ability to explain concepts clearly and empathetically
- Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
- Data-driven mindset with comfort interpreting usage metrics and health indicators
- Highly organized and able to manage multiple customer initiatives simultaneously
- Collaborative and proactive with a strong sense of ownership and accountability
- Experience in SaaS legal tech or B2B software is a plus
$72000 - $82000 a year
Compensation Information:$
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us atemailprotected
Cool Company Benefits:
- A dynamic rapidly growing company focused on helping organizations thrive
- Medical Dental & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Communication about this opportunity or any open role at Filevine will only come from representatives with email addresses using . Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
About Company
Empower your law firm and improve efficiency with Filevine's AI-powered legal case management software. From intake, legal drafting, calendaring, & more.
