Credit Union Contact Center Representative

Member Services Contact Center Representative

The District Credit Union Aurora CO (Hybrid/Remote)

At The District Credit Union we are dedicated to helping our members in all stages of their financial lives by delivering a personalized member-focused experience. We proudly serve Auroras educational community - including educators students administrators and their families - by providing products services and support that truly meet their needs.

Were looking for enthusiastic and motivated individuals to join our Contact Center and Digital Services team who share our passion for helping people and building strong member relationships.

About the Role

As a Member Services Contact Center Representative you will be the first point of contact for members and potential members through phone email online banking and other virtual channels. Youll assist with account inquiries transactions new account openings and loan applications while delivering exceptional service and support.

This is a full-time (40 hours per week) hybrid/remote position following a minimum 30-day in-person onboarding and training period.

Key Responsibilities

• Assist members and potential members with inquiries and requests via phone email online banking tickets and other remote channels

• Complete transactions new account requests and loan applications using knowledge of credit union products and services

• Identify opportunities to strengthen relationships through cross-selling and member education

• Support problem and complaint resolution escalating when necessary while maintaining ownership of the member experience

• Maintain strict confidentiality of nonpublic member information and ensure accurate data and record management

• Develop and maintain knowledge of credit union policies procedures products services and applicable regulations

• Contribute to departmental and organizational service and performance goals

What Were Looking For

• Strong communication and customer service skills

• Excellent time management flexibility and attention to detail

• Experience with VOIP phone systems or contact center software

• Working knowledge of Microsoft tools including Excel Planner and Outlook

• Previous experience in a contact or call center and/or the credit union or financial services industry is preferred

• A positive service-oriented mindset and a genuine desire to help others

The District Credit Union is an Equal Opportunity Employer.

Required Experience:

Unclear Seniority