Senior IT Support Specialist

Position Description:

The Onsite Support Agent is responsible for delivering highquality IT support to members of the Executive Committee as well as regular users located at the Montréal and Brossard offices. This hybrid role combines highly personalized executive support with advanced technical assistance for general users. The agent manages and configures devices resolves complex incidents ensures professionalgrade service and provides technological support during internal and external events

Your future duties and responsibilities:

Responsibilities
- Provide personalized responsive and discreet assistance to executive leadership members.
- Manage executive devices configurations and digital environments with utmost confidentiality and quality.
- Deliver proactive support including preparation optimization and demonstrations of equipment.
- Assist during meetings presentations and internal or external events requiring technical support.
- Be available to work atypical hours and travel quickly when required.
- Take ownership of and resolve escalated tickets from Level 1 especially those requiring advanced expertise.
- Provide inperson support through a kioskstyle service model.
- Perform handson interventions on workstations peripherals and mobile devices.
- Prepare configure and deploy a variety of hardware to users.
- Train users on Google Workspace Apple devices Microsoft 365 Windows and collaborative tools.
- Log and follow up on service requests with external vendors (Dell Apple etc.).
- Identify recurring issues and escalate them to the team or supervisor.
- Travel occasionally to Sherbrooke Valcourt Shawinigan and SaintPhilippe as needed.
- Maintain flawless written and verbal communication.
- Demonstrate a positive attitude adapt communication to the users technical level and uphold exemplary behavior.
- Present a polished professional appearance that meets the highest standards of the IT Service Center.

Required qualifications to be successful in this role:

Qualifications and Skills
- At least 3 years of IT support experience including handling complex incidents.
- Strong proficiency with Windows Microsoft 365 Google Workspace Teams Outlook and modern office technologies.
- Full mastery of the Apple ecosystem (iPhone MacBook iPad).
- Outstanding customer service mindset focused on user experience and satisfaction.
- Ability to support multiple client profiles: regular users executives and senior leadership.
- Impeccable communication skills including excellent writing and clarity.
- Professional appearance strong adaptability and consistently high work standards.
- Full proficiency in French and English spoken and written.

CGI provides a reasonable estimate of the salary range for this position. This estimate is based on several factors including skill level geographic market experience education and relevant professional licenses and certifications. Compensation decisions are made based on the specifics of each individual case. The estimated salary range for this role is between $60000 and $115000. This position is currently vacant.

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Skills:

• English
• French
• Customer Service & Support
• Incident Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.