Customer Care Analyst

Job Description:

Customer Care Analysts provide product and application expertise to customers. They typically have in-depth knowledge of multiple CSI product offerings. They initiate manage and work through client projects to enhance product usage resolving complex issues and increase product knowledge for the end users. They provide mentorship to teammates and may lead complex projects while supporting higher profile customer relationships.

Responsibilities:

Requirements:

• The minimum amount of relevant work experience to successfully perform the job is at least five (5) years.

• Technical education or job knowledge equivalent to a 2-year college or trade school.

• Experience should include the preparation and/or comprehensive review of both consumer and commercial loan documentation.

• Working knowledge of lending compliance laws and regulations applicable to consumer and commercial loan products.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills with the ability to clearly share information and work effectively with different audiences.

• Experience administering and supporting lending software systems including system configuration maintenance and user support is preferred.

As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional financial institutions solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.

For applicants residing in California please read Privacy Notice for California Residents CSI ()

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.