BMC Helix ITSM Operational Support
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Job Summary
We are currently looking BMC Helix ITSM Operational Support Qatar operations.
QUALIFICATIONS EXPERIENCE
Required Qualifications:
Degree in Computer Science Information Systems or equivalent practical experience.
ITIL v4 Foundation (desirable).
BMC Helix / Remedy certifications (advantageous).
Operational Support
Provide 2nd / 3rd line support for BMC Helix ITSM including Incident Problem Change Asset CMDB Request Fulfilment and Knowledge Management.
Diagnose and resolve application defects performance issues data inconsistencies and user access issues.
Analyse logs workflows integration points and system behaviour to identify root causes.
Track and manage severity-1 / critical tickets and ensure timely resolution with minimal business impact.
Monitor system health logs integrations and scheduled jobs to ensure platform availability and reliability.
Support platform upgrades patches hotfixes and security updates in line with ITIL Change Management processes.
Customise UI views and layouts to support business requirements and usability standards.
Troubleshoot and resolve Developer Studiorelated issues including process failures and data inconsistencies.
Ensure all developments are upgrade-safe SaaS-compliant and aligned with BMC best practices.
Support UAT defect fixing and production deployments for Developer Studio customizations.
Maintain technical documentation for custom objects processes and configurations.
Configuration & Customisation
Configure and customise BMC Helix ITSM modules using best-practice upgrade-safe approaches.
Develop and maintain:
o Custom forms workflows filters and escalations
o Active Links and business rules
o Approval processes and notifications
o Implement role-based access controls data permissions and tenancy models as required.
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enabl ... View more
