Resolution Specialist, DC Seller Disputes

Position Summary...

What youll do...

THIS IS AN ONSITE ROLE AT DFW5:E Beltline Rd Lancaster TX 75146

Evaluates and resolves seller disputes with a focus on accuracy and fairness.
Prioritizes solutions that support seller success while maintaining compliance with company policies.

Documents dispute outcomes with clear concise and fact-based written reports.
Maintains a professional tone in all written communications to ensure clarity and respect.

Identifies and analyzes patterns of fraud and risk in dispute cases.
Provides sellers with advice and best practices to prevent future disputes and minimize risks.

Thoroughly reviews all relevant information and evidence before making decisions on seller disputes.
Ensures all documentation is accurate and free of errors.

Shows empathy towards sellers while maintaining objectivity.
Understands seller perspectives and provides solutions that are fair and beneficial.

Uses analytical skills to detect patterns and identify potential fraud or risk.
Makes data-driven decisions to support dispute resolution and fraud prevention.

Communicates clearly and professionally in all written documentation.
Ensures that all communications are understood by recipients.

Anticipates potential issues and provides proactive solutions to prevent future disputes.
Continuously seeks ways to improve seller dispute resolution processes and outcomes.

Maintains high ethical standards in all actions and decisions concerning seller disputes.
Ensure that all seller dispute resolutions are fair and unbiased.

Leads and participates in teams by using and sharing resources information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice feedback and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Develops communicates and implements processes and practices to meet business needs by collaborating with managers co-workers customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The hourly wage range for this position is $19.00 - $35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule facility season or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

2 years experience in disputes claims or financial or operational investigation work

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Prior work experience in consultative claims handling. Prior work experience in fraud or risk detection.

Primary Location...

2500 E BELT LINE RD LANCASTER TX 75146-3603 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.