Client Service Associate
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Job Location:
Newton, MA - USA
Hourly Salary:
$ 17 - 24
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryWorks under the direction of the Administrative Director located at 2 Wells Avenue Newton. Candidate supports client services including client support scheduling logistics materials fulfillment data tracking invoice inquiry workflow support managing consult and block/slide receipt and returns for DX and DP cases and client-based billing. The Client Service Associate works directly with the Sales Associate managing new and existing accounts and develops weekly and monthly reports detailing client activity. Other responsibilities include maintenance of a provider database and supporting registration insurance verification and supporting proofing of draft reports.
Essential Functions
-Responsible for handling all patients billing problems and inquiries and working with and triaging to resolve problems. Responsible for explaining fee structures and insurance requirements to patients.
-Provide supply fulfilment including requisitions. Develop a schedule and contact practices to manage supply needs.
-Use EPIC to research invoices and identify information to help answer questions about billing.
-Identify denied accounts and update insurance to support proactive account management.
-Identify insurance updates based upon patient calls to be updated by the registration associate and track changes as part of the QA process.
-Liaison between clients and MGPO Dermatopathology managing the process and following up on the timely receipt of slides and blocks.
-Oversee incoming calls and basic reception including triaging calls and resolving client requests including the location of reports and timing of cases.
-Maintain weekly reports on key data points tracking client service.
-Support patient information requests between MGPO Dermatopathology and Client Office including outstanding insurance information billing requirements and special requests.
-Oversee incoming calls and basic reception including triaging calls and resolving client requests including the location of reports and timing of cases.
Qualifications
Education
High School Diploma or Equivalent required
Bachelors Degree preferred
Can this role accept experience in lieu of a degree
No
Experience
4-6 years of relevant experience preferred 3-5 years required.
Experience in a healthcare setting and knowledge of 3rd party payers and billing 2-3 years required.
Laboratory experience 1-2 years preferred.
CoPath Epic Workday knowledge 1-2 years preferred.
Knowledge Skills and Abilities
- Demonstrate excellent customer service skills listening and problem-solving.
- Proficient knowledge of Microsoft Word and Excel.
- Strong attention to detail.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.28/HourlyGrade
2EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
