SSingapore
Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2.3 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.
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As a core business Fund Administration is at the heart of Citcos operations providing alternative asset and accounting services to clients. Our continuous investment in learning and technology solutions enables us to deliver a seamless client experience. Were now seeking a dynamic and experienced member to join our Corporate Secretarial - Client Services function a critical component of our growing Fund Administration business.
This is a unique opportunity to be a part of a team across multiple regional countries working closely with senior management and clients to drive growth and add value to our CoSec Client Services chain. As a core member of our Client Services Cosec team be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
YourRole
Support management to develop and implement client service strategies into opportunities for current/prospective clients.
Collaborate with other departments and act as the link from CoSec Services into the wider CRM model
Foster a positive and collaborative team culture focused on exceptional client service.
If applicable manage staff members across multiple locations ensuring business line stakeholders are adequately serviced for their respective clients acting as escalation point where appropriate
Establish professionalrelationships with clients and other key internal/external parties as required.
Drive the coordination of new client integrations and existing client launches
Understand and communicate clients requests with various Citco business functions operational and support teams to promote effective internal communication
Drive transparent communication with clients negotiate service level agreements (SLA) and take ownership of the overall client relationship and service delivery for your portfolio
Act as the Subject Matter Expert for local corporate and legal issues and you will monitor legal and regulatory changes
Identify opportunities to expand existing relationship by cross-selling additional Citco products/services
Support the Relationship Managers with regards to performance and financial targets
Maintaining and advising our clients on proper maintenance of companys statutory books and records in compliance with laws and regulatory requirements in Singapore
Plan resources in line with business demands seeking opportunities to implement efficiencies and grow the book of business.
Review risk logs and support co-ordinate and communicate incident resolution as necessary
Participate and organize operational due diligence reviews and client visits
Compile periodic board reports Key Performance Indicators and scorecards for clients
You have a university degree in a relevant discipline.
You bring 5 years of related work experience in the financial services industry preferably with fund administrators and/or investment companies.
You have experience in an international environment and project management demonstrating flexibility and the ability to manage multiple priorities in a fast-paced environment.
You have general knowledge of the applicable statutory and regulatory requirements in the Alternatives Asset Management space and have worked with SPVs and/or Funds SPV reporting requirements.
You are fluent in English.
You have demonstrated leadership experience coupled with superior communication skills.
You are highly analytical with strong attributes in business processes accounting and allocation systems.
You are proficient in Microsoft Office (especially Excel & PowerPoint) and Outlook.
Yourwell-beingis of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity as a source of organizational pride and strength. We have made it a priority to reflect our nations evolving diversity in the people we hire and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Required Experience:
Exec
At Citco, we don't just provide bespoke solutions and better results. We’re a true partner dedicated to developing rich, long-term relationships through gold standard services.