Product Engineer

The Product Engineer role at Emersonin Knoxville TN is an incredible opportunity for your career in software industrial automation and Reliability! Emersons AMS portfolio enables the Emerson vision for Boundless Automation by unifying data systems and people across the enterprise to achieve improvements in safety production reliability sustainability and workforce empowerment.

You will provide a high level of product expertise to our Technical Support Marketing and Technology teams to perform expert troubleshooting diagnosis and enhancements of our products and engaging with our customers. You will be involved in global initiatives to influence our strategic growth within the industry particularly for software used in the areas of Predictive Maintenance and Condition Monitoring.

With the flexibility of hybrid work schedule (1 day remote) and the prospect of collaborating with motivated individuals to build groundbreaking products this is undoubtedly a unique career experience. Make this great opportunity yours!

In this Role Your Responsibilities Will Be:

• Working directly with customers and global product support staff to diagnose issues to ensure success in using Emersons AMS brand of products under the Machinery Health Management portfolio
• Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites to expedite solutions
• Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings
• Building Knowledge Base Articles and content for product information to be used in the field and technical support
• Developing and delivering department training sessions for new product releases
• Providing feedback to Marketing and Technology teams regarding our end-user requirements and enhancement requests based on the investigation of customer reported field issues and pain points
• Demonstrating technical expertise proficiency and self-sufficiency in computer skills networking communication and automation protocols
• Demonstrating Customer Loyalty principles to achieve Customer Satisfaction goals
• Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs

Who You Are:

You creatively solve problems. You step up to technical challenges seeing them as opportunities. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding. You readily adopt personal interpersonal and leadership behavior.

For This Role You Will Need:

• Experience with software troubleshooting and support
• Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
• Network skills database applications knowledge with virtual machines web-based applications
• Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail
• Ability in resolving system issues in a production environment and adjusting communication to fit the audience and the message for customers and Emerson stakeholders
• Excellent communication skills
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 (including those with OPT or CPT) H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Preferred Qualifications that Set You Apart:

• Bachelors degree in engineering
• 3 years experience in solutions used for Condition Monitoring of critical assets and data collection for Predictive Maintenance
• Product knowledge and at least 3 years field service and/or remote support using or supporting AMS brand products under the MHM portfolio: AMS Machine Works AMS Machinery Manager AMS 6500 ATG AMS 6500 AMS Asset Monitor AMS Wireless Vibration Monitors AMS 9420 AMS 2140
• Strong presentation skills for in person or online settings
  

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

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