Job Description Summary

Job Description

Roles and Responsibilities

The primary objective is to drive product quality and customer satisfaction for GIPC Ultrasound products globally by partnering closely with GEHC Total Quality customers global sales clinical applications service engineering and other teams across GE HealthCares Ultrasound ecosystem.

Key responsibilities include:

• Build strong trustbased relationships across engineering service digital cloud and quality teams acting as a connector who brings the right people together to solve complex issues.
• Thoughtfully challenge assumptions legacy processes and technical approaches to improve outcomes for customers and the business.
• Demonstrate natural curiosity and a continuous improvement mindset proactively identifying opportunities to enhance product reliability and operational rigor.
• Independently make sound riskinformed decisions in fastmoving or ambiguous situations balancing customer impact business needs and technical risk.
• Drive the culture cadence and rigor required to achieve high quality and reliability measured through KPIs such as complaints and customer escalations.
• Manage customer satisfaction actions highprofile customer engagements makeitright decisions installed base releases product recall actions and other fielddriven priorities measured by cost execution efficiency and customer sentiment.
• Support the GI compliance culture by partnering with Quality and Regulatory to ensure timely Investigations and CAPA execution.
• Collaborate with Engineering Manufacturing Sourcing Service and Supplier Quality Engineering to align resources and drive improvements in products and processes.
• Support resource prioritization and assignment decisions across programs and issue sets.
• Optimize the teams participation across all phases of the product lifecycle including early design installed base support and endoflife transitions.
• Lead change through creative solutions to unstructured product process and system design challenges.
• Drive continuous improvement across systems processes and product quality.

Required Qualifications

• Bachelors Degree
• 8 years relevant work experience in product development service or support
• Strong experience with Lean and SAFe (Scaled Agile Framework)
• 5 years project management and/or people leadership experience
• Demonstrated ability to lead through influence navigate matrixed organizations and collaborate effectively across cultures and time zones

Desired Characteristics

• Masters or other advanced degree
• 10 years relevant industrial experience
• Proven ability to work crossfunctionally effectively and efficiently
• Demonstrated project leadership and/or people management skills
• Demonstrated supplier and manufacturing interface experience
• Proven mentoring and coaching abilities; skilled in motivating and inspiring others leading change and influencing across boundaries
• Excellent communication and influencing skills with the ability to gain buyin for initiatives
• Expertise in LEAN methodologies
• Ability to deliver results while managing multiple projects balancing resources timing and quality
• Strong problemsolving and leadership skills
• Clear capacity to provide structure clarity and direction in a complex global business environment; able to make responsible decisions with limited information and foster a strong quality mindset across stakeholders
• Comfortable operating in a large complex global organization with the ability to rapidly learn systems networks and processes
• Demonstrated courage to take on stretch assignments and lead initiatives beyond defined responsibilities
• Strong interpersonal maturity and humility; seeks expertise when needed and leverages diverse perspectives to improve outcomes
• Longterm growth potential to lead broader scopes within Product Quality

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.