Change Management Analyst
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.
The NCIA provides a wide range of services including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
- Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID C004656
Role Duties and Responsibilities
- Participate on Collaborate with cross-functional teams to assess authorize and oversee changes to our IT environment.
- Technically evaluate change requests ensuring they align with business objectives and minimize risks.
- Maintain a robust change management process including documentation communication and post-implementation reviews.
- Facilitate change advisory board (CAB) meetings and ensure timely approvals.
- Monitor the impact of changes and address any issues promptly.
- Investigate recurring incidents and identify underlying root causes preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents.
- Conduct thorough root cause analyses to prevent similar incidents from reoccurring.
- Collaborate with technical teams to implement permanent fixes.
- Maintain a problem knowledge base for reference and continuous improvement.
- Proactively identify potential problems and work towards preventive measures.
- Plan the configuration management process.
- Identify the configuration management data as well as CIs and associated stakeholders.
- Control the CIs or the receipts as well as deviations from those receipts.
- Make sure the configuration items in the CMDB are up to the standards and is updated regularly.
- Keep track of the changes made in the configuration and report to management about compliancy failures.
- Support in creation of the Purchase Requests (PR) Internal Requests (IR) in our internal system (EBA) also following up the lifecycle of PRs.
- Support in the receipting process into internal system (EBA) and also creation of the work confirmation for the payment of the invoices.
- Support with tracking the hours allocated to the project team in the support of the projects in our internal system Service Now (SNOW).
- Support with preparing the necessary paperwork to bring in third party contractors (from HP Cisco etc.) to the different NATO facilities but mainly BLA and SHAPE.
- Support in preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that.
Essential Skills Experience and Certifications
- Minimum of 3 years of hands-on experience in Service management tools like ITSM JIRA BMRC Rhapsody or similar Incident management systems for IT products/services.
- Minimum of 3 years of hands-on experience in Configuration and Service management tools like ServiceNow BMC Helix SolarWinds Service Desk Jira ManageEngine ServiceDesk or similar Incident management systems for IT products/services.
- Minimum 2 years working with resource management systems like ServiceNow or similar ones.
- Knowledge of NATO responsibilities and organization including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.
- Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic fast-paced environment.
- Familiar with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening. Knowledge of NATO financial and resource management applications like (EBA SNOW etc.)
Education
- Bachelors degree in Finance business administration or related field (or equivalent experience).
Working Location
- Mons Belgium
Working Policy
- On-site
Travel
- Some travel to other NATO sites may be required
Security Clearance
Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
En Spektrum, estamos formando un equipo global de personas increíbles que quieren cambiar el mercado de la defensa y el espacio. Si eres curioso, ambicioso y estás listo para el desafío, ¡nos encantaría saber de ti!
