Director of Professional Services
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring: Director of Professional Services @ eSentio Technologies
Remote Full-Time Travel as Needed
Drive high-impact legal tech projects with top-tier clients
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country and across the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service integrity value and expertise. Our teams of consultants are among the most experienced thought leaders in their fields and were continuing to build this team of experts.
We are seeking a Director of Professional Services who will report to the COO and be responsible for driving company utilization managing service delivery and client satisfaction excellence across all our service lines setting project execution best practices and managing our portfolio of projects.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understanding of financial metrics (backlog utilization operating plan etc.) and execution methodologies to drive project success.
As a member of the Senior Management team provide leadership and guidance on operational issues business strategy policies and practices affecting the organization with a strong focus on process improvement.
At eSentio Youll
Were a fast-moving high-performing team that believes in doing the right thingfor our clients and each other. Youll work with some of the smartest minds in legal tech and get the opportunity to make a tangible difference at every turn.
Some of the cool things include
Ready to join a company where your work matters
Apply today or reach out directlywed love to connect.
Remote Full-Time Travel as Needed
Drive high-impact legal tech projects with top-tier clients
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country and across the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service integrity value and expertise. Our teams of consultants are among the most experienced thought leaders in their fields and were continuing to build this team of experts.
We are seeking a Director of Professional Services who will report to the COO and be responsible for driving company utilization managing service delivery and client satisfaction excellence across all our service lines setting project execution best practices and managing our portfolio of projects.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understanding of financial metrics (backlog utilization operating plan etc.) and execution methodologies to drive project success.
As a member of the Senior Management team provide leadership and guidance on operational issues business strategy policies and practices affecting the organization with a strong focus on process improvement.
At eSentio Youll
- Participate in business development activities (e.g. review and approve project proposals)
- Improve and monitor company operations related to project management and execution
- Build and manage team of project managers
- Mentor staff and provide feedback for annual employee reviews
- Financial review analysis and reporting
- Manage utilization of consultants across all practice areas to maximize revenue
- Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of all active engagements
- Set and maintain Project Management execution and best practices including but not limited to:
- Project kickoffs
- Budget management and analysis
- Team communication / oversight
- Resource scheduling and coordination
- Risk management
- Quality assurance of all work product
- Ensure accurate time entry
- Identify upsell opportunities
- Status meetings and reporting
- Expense tracking
- Manage client satisfaction
- Accounts receivable review
- In process project reviews
- Project closeout
- Manage Service Excellence Program Ongoing program improvement and execution
- Drive continued improvement on service delivery and customer satisfaction
- Customer Satisfaction Program development execution monitoring and oversight
- Monitor and manage project excellence and proactively address service or customer satisfaction issue
- Manage Problem Escalation Escalation definition and execution
- Quality Assurance Program development and execution
- Management and Support of Project Managers Business Change Consultants and Business Analysts Hiring and direct training mentoring and management including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across all projects.
- Develop and maintain Project Management Business Change and Business Analysis methodologies best practices and service offerings (PMOs ITIL Framework Consulting Business Change Business Analysis etc.)
- Project Estimation Ensure that our project plans meet our best practices
- Staffing Initial staffing of projects and overseeing and fulfilling staffing needs across the full portfolio of projects across the organization.
- Monitor and manage project risks with regular reporting to the management team
- Develop and maintain relationships with decision makers at AmLaw 200 firms in order to provide professional service solutions
- Maintain a high level of project management expertise and industry knowledge
- Present at trade shows (LegalTech ILTA etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
- Achieve annual billable target of 1400 hours
- Bachelors degree or equivalent experience
- 5 years of management experience
- 3 years of experience managing projects in a professional services organization
- 3 years of experience running a professional services practice with focus on program/project management solution offerings
- Demonstrated ability to lead a team as well as work under minimal supervision as a member of the Sr. Leadership Team (SLT).
- Excellent interpersonal verbal written and presentation communication skills
- Dedicated flexible whatever it takes attitude follow through & ownership
- Strong leadership abilities
Were a fast-moving high-performing team that believes in doing the right thingfor our clients and each other. Youll work with some of the smartest minds in legal tech and get the opportunity to make a tangible difference at every turn.
Some of the cool things include
- Were a remote-forward company and this position can be located in or near any major city in the US.
- We provide a competitive compensation plan with a generous bonus program and a valuable benefits offering
- Regular team informational and celebration check-ins and semi-annual in person events
- An awesome group of smart and determined coworkers including an industry expert female CEO
Ready to join a company where your work matters
Apply today or reach out directlywed love to connect.
Required Experience:
Director
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
