Address: 1110 WEST WASHINGTON STREET SUITE 100 PHOENIX AZ 85007

Salary: $70000 - $95000 / Per Year

Grade: S25

Closing Date: OPEN UNTIL FILLED

The Senior Systems Administrator serves as a highly skilled and experienced Information Technology (IT) expert with the knowledge skills and abilities to manage and maintain critical IT systems and infrastructure. The ideal candidate will have a strong background in system administration excellent problem-solving abilities and the communication skills necessary to coordinate effectively with team members from diverse groups within the organization. The Senior Systems Administrator will perform comprehensive user administration including managing user accounts access and responding to support tickets. The Senior Systems Administrator has experience implementing and maintaining cybersecurity platforms and protocols. The Senior Systems Administrator acts as a high-level point of escalation for support tickets resolving complex user issues promptly and professionally. The Senior Systems Administrator provides expert technical support and maintenance for all organizational hardware and associated peripherals.

- Implements software patches and security updates using cloud services and mobile device management solutions

- Perform comprehensive user administration including managing user accounts access and responding to support tickets.

- Ensure compliance with Cybersecurity policies and procedures.

- Process track and resolve customer generated technical support requests

- Manage and track IT assets to ensure proper data destruction and surplus in accordance with policies and procedures

- Other duties as assigned as related to the position

Knowledge of:
Manage workloads efficiently demonstrating excellent organization and time management skills to handle multiple priorities simultaneously. Apply strong analytical and problem-solving skills to anticipate and prevent potential system failures. Coordinate with internal teams external vendors and project stakeholders using strong written and verbal communication skills. Strong understanding of network protocols security principles and best practices. Maintain detailed documentation of system configurations processes and infrastructure maps. Lead the deployment patching and configuration of operating systems and application software. Provide technical support and maintenance for organizational hardware. Coordinate with internal teams and stakeholders using strong written and verbal communication skills.

Skill in:
Experience with scripting and automation tools (e.g. PowerShell Python Bash). Experience with cloud technologies (e.g. AWS Azure Google Cloud). analytical and problem-solving skills to troubleshoot and resolve complex system issues. Manage workload efficiently demonstrating excellent organization and time management skills. Manage and maintain server infrastructure (both physical and virtual) ensuring high availability performance and security. Oversee network services including DNS DHCP VPN and firewall configurations. Implement and manage system backups disaster recovery plans and business continuity procedures. Monitor system performance and troubleshoot complex multi-system issues.

Ability to:
Ability to work collaboratively in teams and across organizations. Demonstrated ability to synthesize feedback and adjust plans accordingly Proficiency in evaluating information gathered from multiple sources consolidate details and extract to user requirements Effectively translate user stakeholders and oversight agencies requirements into business functional and test scenarios Demonstrated ability to develop and write user documentation with others. Drive and travel as needed for up to 6 hours.

Bachelors of Science degree preferred. CompTIA A Zscaler CrowdStrike JAMF Apple Certified Support or equivalent

Requires possession of a valid Arizona drivers license.

this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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