Information Technology Technician

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities duties and/or skills required. Management reserves the right to add modify change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Responds to user inquiries and requests and provides technical assistance on computer systems and equipment related hardware and software and standard applications; provides help desk information and support; performs troubleshooting of hardware software and network problems and coordinates action by Authority staff and/or outside vendors to resolve identified problems.
• Evaluates and diagnoses computer hardware and software problems associated with the Authoritys computers and related equipment; performs diagnostic testing; repairs equipment.
• Installs and supports new hardware and new and/or upgraded versions of software applications.
• Moves and sets up workstations; supplies workstations with computer terminal network connection and telephone; installs maintains and troubleshoots voice connections cabling instruments and switches; tests and certifies each installed connection.
• Performs routine tasks of local area network (LAN) and wide area network (WAN) administration; establishes a maintenance schedule for computers and peripheral devices; performs systems backup.
• Provides on-site and/or remote service training and support for Authority staff.
• Communicates and interfaces with end users; instructs end users concerning computer systems and software applications.
• Performs routine cleaning maintenance troubleshooting and minor repair on printers; configures and installs hardware and software.
• Maintains computer equipment and software inventory tracks and receives a variety of telecommunications and computer systems equipment software application supplies training materials and related needs adhering to established purchasing policies.
• Learns and applies emerging technologies and as necessary to perform duties in an efficient organized and timely manner.
• Enforces information technology operational policies and procedures.
• Performs other duties as assigned.

Essential Knowledge and Abilities:

Knowledge of:

• Principles practices methods and techniques of providing customer service training and providing technical support to end users.
• Operational characteristics of computer network server and communication systems hardware software and peripheral equipment.
• Principles practices methods and techniques of troubleshooting diagnosing and resolving computer network server and communication systems hardware software and peripheral equipment issues.
• Methods and techniques of eliciting information and performing diagnostic procedures on technology systems.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Security and monitoring devices and procedures necessary to maintain the integrity and security of data.
• Principles and practices of developing and maintaining technical documentation files and records.
• Installation use and maintenance of various information technology software products commonly used in business and public agency settings.
• Software applications used by the Authority and in the industry.
• Occupational hazards and standard safety practices necessary in the area of computer operations.
• Technical report writing practices and procedures.
• Various network hardware modern directory services maintenance security practices operating systems protocols and cabling.
• Methods of using maintaining and storing equipment materials and supplies.
• Applicable federal state and local laws codes regulations and ordinances as well as industry standards and best practices relevant to the assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and Authority staff
• The structure and content of the English language including the meaning and spelling of words rules of composition and grammar
• Modern equipment and communication tools used for business functions and program project and task coordination including computers and software programs relevant to work performed.

• Operate install maintain configure and troubleshoot a variety of technical computer equipment software and peripherals
• Serve as a first level responder to technology issues by identifying customer/user problems; taking appropriate corrective action to resolve problems; or referring problems to appropriate staff.
• Learn to use new and existing software and hardware.
• Provide technical support to a diverse range of technology systems hardware and software.
• Prepare technical documentation on work performed.
• Communicate technical issues clearly to non-technical customers.
• Prepare clear concise and accurate documentation user guides reports of work performed and other written materials.
• Establish and maintain a variety of filing record-keeping and tracking systems.
• Train users in the application and use of computer hardware and software.
• Understand interpret and apply all pertinent laws codes regulations policies and procedures and standards relevant to work performed.
• Use tact initiative prudence and independent judgment within general policy and procedural guidelines.
• Independently organize work set priorities meet critical deadlines and follow-up on assignments.
• Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax.
• Establish maintain and foster positive and effective working relationships with those contacted in the course of work.

• Equivalent to the completion of the twelfth (12th) grade.

• Two (2) years of experience providing technical support for information technology systems and infrastructure.

• Experience managing Microsoft enterprise solutions including Intune Active Directory (AD) Azure AD Microsoft Defender Endpoint Configuration Manager and Autopilot
• Proficiency with Microsoft Windows and O365 products
• Experience managing Apple devices using Apple Business Management (ABM)

• Possession of a valid California Drivers License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Equal Opportunity
The LACDA is an equal opportunity employer committed to valuing diversity in the workforce and fostering an inclusive workplace for all employees.

Reasonable Accommodation
If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA) please call the LACDA Human Resources at or via email at.

Application Process
To be considered all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the the Work Experience section of the application applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment name and address of the employer position title hours per week and supervisor. Please note resumes will not be reviewed to determine qualifications.

Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the applicants education training and experience.

Education Verification
To receive credit for required education applicants must attach a copy of their diploma degree or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services (NACES)or the Association of International Credential Evaluators Inc. (AICE).

Please include three (3) professional references in the Reference section of your application.

Failure to comply with this application process may result in disqualification.

Screening and Selection Process
Following the review of application materials the most qualified candidates will be contacted via email and text messaging if elected for an assessment test and/or interview. Please check the email account provided on the application for important communications regarding the status of your application and/or next steps.

Salary Compensation
Salary compensation is determined based on qualifications which include experience education knowledge skills and abilities. Initial salary placement typically falls between the start and mid-point of the posted range. Promotional hires receive a standard promotional increase. New hires cannot start at the maximum of the posted range.

Conditions of Employment
Candidates selected from the process will receive an offer of employment contingent upon the successful completion of satisfactory reference checks a post-offer medical examination a criminal background check and a driving record check. Background and driving record check information will be considered in determining the applicants suitability for the position.

Possession of a valid California Drivers License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.

Proof of authorization to work in the United States will be required at the time of hire.

Employment with the LACDA is at-will and may be terminated at any time with or without cause.

DEADLINE: February 27 2026 at 11:59 PM OR ONCE 50 APPLICATIONS HAVE BEEN RECEIVED.
APPLY IMMEDIATELY THE POSITION MAY CLOSE WITHOUT PRIOR NOTICE.
RECRUITMENT NUMBER: 26009