Parts Back Counterman
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Job Location:
Tustin, CA - USA
Monthly Salary:
$ 24 - 30
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.
Benefits
- Competitive Salary
- Employee Appreciation Day
- Flexible Schedules
- Family owned & operated since 1946
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Long and Short-Term Disability Insurance
- Paid Holidays
- Paid Time Off
- 401(K) w/ Employer Contribution
- In House Training
- Employee Assistance Program
- Wellness Program
- Educational Assistance for Dependents
Compensation:The Parts Back Counter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $24.00 and $30.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Responsibilities:
- Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability prepare parts requisition and submit order as required.
- Keeps accurate records of special order parts
- Answers phone calls providing price quotes and other information to customers
- Takes phone orders following all procedures and completing all required documentation
- Assists outside sales representatives with their orders
- Processes orders for daily shipment delivery or pick-up at counter
- Receives and ships parts in accordance with company policies
- Verifies will call and back-order files weekly and return to vendors or re-stocks items not required
- Assists service drive employees in selecting parts needed for repairs in process
- Orders parts not in stock for required repairs in accordance with company policies
- Follows up on special ordered items and promptly notifies service drive employees when received
- Obtains credit authorization as required and in accordance with company policies
- Ensures all cash credit charge purchase order invoice and tax exempt sales are processes in accordance with company policies
- Issues credit for parts returned in accordance with company policies.
- Replenishes assigned inventory daily
- Maintains inventory on shelves and in bins by reporting items needing to be reordered identifying any discrepancies in stock levels and returning unsold items to stock
- Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
- Assists in maintaining a balanced inventory consistent with the requirements of the service department body shop wholesale accounts and the self-service retail customer
- Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Qualifications:
- Ability to read and comprehend instructions and information.
- 2-5 years of experience in an automotive parts dept.
- 2-5 years of sales experience.
- Professional personal appearance.
- Ability to work well with the public sometimes with several customers at a time.
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks drug test and physical
- Valid drivers license and insurability by employers carrier
About Us
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today there are six Tuttle-Click locations in California (Irvine Tustin and San Juan Capistrano) and nine more in Tucson and Green Valley Arizona. Our goal is to assist customers with their automotive needs from sales and leasing to parts and service to finance and even collision repairs and commercial vehicles. Customer service is our number one priority therefore we setup our staff with adequate training. Because of our focus on professional development we continually place among the top of our region or even nation in customer satisfaction scores. If youd like to be apart of a team that goes above and beyond we welcome you to apply!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
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