Business Admin Operations Apprentice

At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role

Who are we looking for

We are looking for a confident individual with a positive outlook and acan doattitude who are aspiring to build their experience and progress at M&G.

A successful candidateis someone who isself-motivated capable of building andmaintainingrelationships naturally curious andworkeffectively as part of a team.

The applicant would ideally have an inquisitive nature and be curious. The successful applicant should feel confident to use their own initiative and work alone where required with anaspiration to want to learn and progress.

The Role

As a BusinessAdmin Operations Apprentice you will play a pivotal role in telling the story of the Life Customer and Adviser Service function creating engaging content across various media to engage motivate and land key messages that are then acted upon to drive our will also support ontheengagement and communication across Life Customer and Adviser Services to sustain and embed our evolution.

M&G Life in its current form was created in October 2024 with the merger of what was formerly the closed book operation and the M&G Wealth Business (open book).M&G Life now covers over 5 million customers with more than 300 Bn invested acrossall ofits products andwrappers andhas an ambitious growth plan for 2025 and beyond. M&G Life operations work witha number ofpartners including EquinitiDiligentaWaystone Paragon Willis Towers Watson as well as M&G Global Services supporting our in-house operation.M&G Life also has international presence with teams in Ireland and Poland.

The ideal candidate will have strongorganisationalskills with a creative flair and ability to deliver high quality content on time whilst managing competing priorities effectively. They willpossessexcellent communication and interpersonal skills enabling them tosupport tobuild relationships with suppliers stakeholders and internal teams.

What will you be doing

As a Business Admin Operations Apprentice you will be:

• Collaborate with stakeholders across the business (Operations Change journey Digital) to gather reporting insight and commentary aggregating this into one consistent story of performance for Customer and Adviser Services

• Support with the gathering of relevantcustomer serviceinformation forproduct reviews ensuring deadlines are met and the team are supported to engage key stakeholders throughout the process

• Support the with activities that help promote acustomer centricculture including assisting with communication and engagement plans

• Assistin shaping engaging communication approaches helping ensure key messages land well and achieve theirobjectiveswith a range of stakeholders.

• Support the creation and delivery of a weekly newsletter for Customer and Adviser Services team helping ensure the whole area stays informed on key updates and progress

• Support with gathering information and updates for Customer and Adviser Services governance boards trackingactionsand proactively seekingclosure of actions

What will I need to be successful in this role

• Confident communication skills both written and verbal

• Ability to build andmaintainrelationships with internal and external stakeholders with ease

• Ability to manage processes andcoordinatingwith different people

• Efficient proactive structured approach to work and very wellorganised

• High levelof accuracy and good attention to detail

• Can effectively manageday to daywork alongside apprenticeshipqualification

• Moderate understanding of the MS Office (Word Excel PowerPoint Outlook)

• A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely whererequired

• Logical and analytical approach coupled with intelligence passion and a drive to learn

• Some travel within the UK will berequiredat times

• Resilience and fortitude when facing challenging and busy periods

MinimumRequirements

• Available to start the apprenticeship programme in September 2026

• You must not be enrolled into another further education programme at the beginning of the programme

• Be a UK citizen or have proof of your right to work in the UK

• Living in Scotland

• Pass in Five National 5s including English and Maths

• Minimum of Grade C in Two Highers or equivalent

Training Provided

AsaBusiness Admin Operation Apprentice with M&G you will undertaketheDigital Applications SupportSCQF apprenticeship will be delivered through a blend of live online learning pre-recorded lectures and face to face inductions and masterclasses

Future Prospects

This is a fixed term contract for18- 23months upon which the business may decide toretain subject to the Apprentice performance headcount and available funding. If recruited into a permanent role the individual will follow the career progression applicable to the specific role/department.

Salary

24400perannum plus benefits

Our application process

To apply for any of our apprenticeship roles you willbe requiredto complete the following steps:

• Submit your Application Form and CV

• Complete your Online Assessment

• Take part in a short Telephone Interview (for selected roles)

• Attend one of our Assessment Centre

We are only accepting one application per candidate so please do review all job descriptions and outline your top three choices in your application.

As you may expect our Apprenticeship roles are extremely popular and therefore we may need to close vacancies early if we receivea high levelof applications.

What we offer:

At M&G were committed to helping you thrive and supporting your wellbeing both at work and beyond. Our benefits are designed to help you balance your professional and personal life while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity adoption surrogacy and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare Critical Illness cover and Life Assurance for you with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employee-led networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader and we welcome applications from candidates with long-term health conditions disabilities or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they opt in to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at: