Plan design and coordinate the application of Formsprag and Marland products into meeting the requirements of the customers. Interface with customers to establish all requirements and liaise with other departments within the company to turn the opportunities into successful and profitable orders and sales.

• Provide technical support to customers and sales/customer service teams
• Solve customer problems as they are presented in the forms of customer inquiries emails or phone calls.
• Create engineered proposals and quotations for Marland and Formsprag products as required.
• Review and record specific customer requirements on technical and commercial issues for future
• Receive review and verify the requirements of project purchase orders and compare against the quote/proposal. Communicate with customers as appropriate and translate the requirements into company contract documents.
• Work closely with product manufacturing and production engineering groups to realize the customer requirements into order scope of supply.
• Support production on manufacturing related issues including final witness testing arrangements and request for deviation from specification to customer etc. as applicable.
• Create and issue data books and other documentation when required.
• Investigate and troubleshoot application issues
• Investigate and gather relevant information and create and maintain technical documentations such as product specifications data sheets test procedures and certificates etc.
• Customer visits for sales and service calls and technical presentations
• Attend trade shows and conferences to represent the company network with customers to build strong relationships and attain better knowledge of market applications competition and trends.

• Calculate and evaluate load and stress calculations specific to Formsprag and Marland product lines using proven tools and develop new programs as necessary.

• Identify requirements and develop tests programs occasionally conducting them personally or arranging with other departments.
• Work with internal departments to manage the returns process for repairs warranty evaluations and returns for credit.
• Within Salesforce provide answers to customer inquiries when assigned to you.

• Provide input for application product and service bulletins and product catalogs as required.

• Initiate PI and drawing change requests (ECNs) where appropriate for customer orders or design changes as required.

• Work on medium- and long-term development engineering and product projects as assigned.

• Review product design for compliance with engineering principles and customer requirements.

• Safeguard trade secrets and proprietary information in accordance with company policy.

• BSME degree or equivalent from accredited four-year college or university.
• Complex analytical thinking.
• Good interpersonal communication skills attention to detail and hands-on mechanical aptitude.
• Ability to multi-task and carry many projects simultaneously.
• Capability of deep diagnostic assessment of large-scale mechanical systems and conception of design alterations to suit system needs.
• Ability to read and interpret blueprints.