Senior Payment Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Senior Payment Operations Specialist serves our member facing employees needing assistance with their payment machines card processing and complex issues related to card transactions. This role will be the main contact with member service teams to provide support updates reporting and training.Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy UT 84070
SCHEDULE
Full Time
To be effective an individual must be able to perform each job duty successfully.
Serve as the lead point of contact for escalations and follow through to resolution.
Respond to member manufacturer and branch inquiries and provide support toward resolution on all aspects.
Analyze transaction and machine data and logs to identify anomalies trends patterns and potential service issues and find solutions.
Record and maintain accurate data of maintenance activities repairs and technical interactions on: ATMs Card Machines TCRs Cash Advance Machines Currency Counters and Coin Machines.
Analyze internal audits and service issues to identify potential problems and make recommendations for improvements resolutions/enhancements and overall process efficiency within the department.
Prepare reports and presentations for management outlining machine and ATM fleet performance.
Conduct regular assessments of payment operations procedures workflows and documentation to identify potential compliance gaps.
Interface with vendors to establish and maintain positive relationships adherence to contract SLAs escalated technical issues and ensure timely resolution to issues.
Investigate and resolve complex payment related issues collaborating with member service and technical teams as needed.
Monitor diagnose and resolve hardware issues for branch machines owned by Payment Operations including conducting routine check-ups.
Create Innovate and Enhance reporting for all branch machine types including maintaining all machine reporting.
Coordinate track and communicate software updates patches and security enhancements of all branch machines.
Test of new updates of payment technologies and machines.
Coordinate efforts internally and with vendors to install configure and set up payment machines for branches.
Assist with the card issuance process including communicating with various stakeholders to ensure timely and accurate card production and delivery.
Maintain a proactive communication strategy that aligns with the department goals and objectives ensuring that leadership and stakeholders are well-informed on payment related issues and hardware.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Experience
2 years of experience in PC hardware software and network troubleshooting.
2 years of customer service experience. Experience working in a financial setting preferred.
Education
Associate degree from a two-year college or technical school in business finance or technology or 2 additional years combined experience working in a finance customer or similar field.
Licenses Certifications Registrations
Certified Payments Professional or other accredited certifications preferred.
Managerial Responsibility
None
Computer/Office Equipment Skills
Demonstrated proficient skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel.
Demonstrated experience with Symitar or other financial core systems.
Language Skills
Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Demonstrated ability to read and follow instructions.
Other Skills and Abilities
Experience with industry regulations and compliance requirements related to ATM operations VISA card network payment processors and other industry regulations.
Demonstrated experience in maintaining and troubleshooting payment related hardware preferred.
Ability to problem-solve and to diagnose and resolve technical issues promptly.
Demonstrated knowledge of ATM hardware software encryption methods and security protocols preferred.
Exceptional attention to detail and accuracy with an ability to maintain accurate records.
Demonstrated excellent customer service skills.
Proactively solves problems and actively improves processes and creates efficiencies.
Adaptive to change responds positively to altered circumstances or conditions to continuously meet the business needs.
Excellent inter-personal skills including the ability to lead and collaborate with multiple teams.
Possess a desire and willingness to learn and continually update knowledge of financial concepts strategies systems etc.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Data analytics and data validation skills and proficiency in business data analysis (MS Excel etc.) with the ability to make data driven decisions.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently.
Ability to stand walk and use hands to handle or reach occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift 25 pounds occasionally may need to lift up to 50 pounds.
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Senior IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
